HCP Concierge · 7 hours ago
Associate Service Specialist
HCP Concierge is an emerging company focused on revolutionizing the pharmaceutical industry's approach to physician engagement. The Associate Service Specialist will travel to physicians' offices within an assigned territory, providing pharmaceutical resources and building relationships with healthcare professionals while adhering to a service-oriented selling model.
Responsibilities
Understanding customer business objectives and supporting HCPs as their primary contact within HCP Concierge
Operate ethically and in accordance with the company’s process and policies at all times
Mastery of information; will undergo regular training that requires studying for and passing certifications, both written and verbal
Manage territory calling on a range of HCPs in targeted physician offices
Distribute and manage resources within guidelines provided by management
Develop and maintain in-depth knowledge of the market and customers
Manage territory as a business to achieve call plans and customer satisfaction
Establish and manage high quality customer relationships
Execute customer call plans and following-up on customer requests
Comply with company reporting requirement
Adhere to all company and industry guidelines and regulations
Qualification
Required
Degree preferred – Associates or Bachelors degree from accredited institution preferred
Strong interpersonal skills and excellent verbal communication skills
Strong attention to detail and outstanding organization skills
Comfortable working independently to achieve results
Strong work ethic
Professional, proactive demeanor
Must reside locally / within assigned territory
Must have and maintain a valid driver's license and have a safe driving record
Proficiency with using technology for business purposes
Essential Core Competencies: Action Oriented, Problem Solving, Priority Setting, Intellectual Horsepower, Drive For Results, Dealing With Ambiguity
Benefits
Health, Vision, Dental
401K Plan: Eligible after 9 months with the company to join plan with a generous employer matching contribution
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance