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Legends Global · 10 hours ago

Restaurant Host(ess) - One World Observatory

NYC Metro Area

Part-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Legends Global is the premier partner to the world's greatest live events, venues, and brands. The Restaurant Host/Hostess is responsible for creating a welcoming first impression for all guests, ensuring smooth guest flow by greeting and seating guests, coordinating reservations, and maintaining an organized host station.

HospitalityMarketingSports

Responsibilities

Practice safe work habits and follow all safety policies and procedures and regulations

Warmly and graciously greet all guests upon arrival

Provide guidance to guests at One World Observatory inclusive of dining options and general New York City information

Utilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait times

Explain the restaurant concept to guests

Record guest names and number of people in party when immediate seating is unavailable

Be knowledgeable about the floor plan, server station assignments, and table numbers

Provide guests with estimated wait times

Always maintain a professional, courteous attitude when confronted with hostile or impatient guests

Accommodate special seating requests for guests whenever possible

Seat guests based on guest preferences and balancing of customer flow in service stations

Offer guests menus and inform them of their server’s name

Inspect tables for proper presentation and completeness

Relay messages to servers and bus-persons as needed

Relay guest comments or suggestions to the manager on duty

Maintain supplies at the host stand

Clean menus of food and/or stains

Keep work area, including storage areas, clean and organized

Perform general cleaning and sanitizing tasks to adhere to health and safety standards

Attend mandatory meetings

Thank guests as they leave and invite them to return

Perform other duties as assigned by leadership

Qualification

FoodBeverage knowledgeElectronic reservation systemsServSafe® certificationFluency in multiple languagesPersonableFriendlyCommunication skillsWork independently

Required

High school diploma or equivalent - preferred

At least one years' experience in the food and beverage industry

ServSafe® or Food Handler's certification

Must be at least 18 years of age

Personable, friendly and welcoming

Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times

Ability to read, speak and write in English

Excellent verbal and written communication skills

Ability to effectively listen and take direction/instruction

Ability to effectively communicate with team members and guests

Excellent knowledge of food and beverage preparation and service standards

Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays

Ability to stand for extended periods and to walk to and from the host stand multiple times while on shift

Ability to work independently or as a team during set up and execution of service

Willingness and drive to consistently exceed guest expectations

Ability to handle challenges, including anticipating, preventing, identifying and solving as necessary

Ability to lift and transport food and other items weighing up to 15 pounds