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United Airlines · 3 weeks ago

Senior Analyst - Irregular Operations Strategy (Hybrid)

United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Full-time

Hybrid

Mid, Senior Level

3+ years exp

United Airlines is committed to delivering outstanding service to its customers. The Senior Analyst of Irregular Operations Programs will support enterprise programs aimed at improving employee and customer experiences during service disruptions, focusing on strategy and innovation.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Uses quantifiable operational and financial data to identify gaps, define project goals, create business justifications for resources/funding, and monitor key performance metrics for IRROPS initiatives

Thinks strategically about process improvement opportunities and provides recommendations on ways of innovating and redesigning the status quo

Engages in process and/or technology initiatives that support positive customer and employee experiences

Works collaboratively with stakeholders across all levels, disciplines, and locations including frontline airport and operations employees to drive desired business results

Guides policies and guidance utilized during IRROPS; supports fair and consistent application of policies and processes

Continually monitors and analyzes data to measure the effectiveness of new tools, policies, or processes and provides recommendations to support continuous improvement for customers and employees

Identifies, defines, and communicates project initiatives with a customer-centric focus

Qualification

Data analysisCustomer experience strategyProject managementDigital technology principlesAirline operations knowledgeAmbiguity toleranceSQL experienceVerbal communicationWritten communicationPresentation skillsCollaboration skills