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Fidelity Bank · 1 month ago

Senior Product Analyst, Private Market Customer Solutions - Stock Plan Services

Merrimack, NH

Full-time

Hybrid

Senior Level

6+ years exp

Fidelity Bank is a leading financial services company, and they are seeking a Senior Product Analyst to enhance their Private Market Customer Solutions. The role involves conducting product analysis, collaborating with multi-functional teams, and delivering technology solutions to improve customer value in a fast-paced environment.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Lead analysis of business and batch processes to identify user needs and document requirements

Collaborate with multi-functional teams

Facilitate critical coordination across teams including planning, design and problem-solving

Develop and maintain Agile artifacts including user stories, acceptance criteria, and product backlogs

Build and implement test scenarios to validate solution effectiveness and business value

Present findings and recommendations to all levels of management

Drive continuous improvement in processes, policies, and procedures

Delivering software solutions in a Scrum Agile environment

Leading and conducting Product analysis to identify needs and recommend effective solutions

Managing and maintaining the scrum team backlog, including writing user stories, defining acceptance criteria, supporting prioritization, and facilitating refinement sessions

Collaborating closely with business stakeholders, development teams, external vendors, and QA throughout the project lifecycle—from planning and requirements to design, testing, and implementation

Conducting product demonstrations and clearly explaining new features to large audiences, ensuring understanding and alignment across stakeholders

Supporting deployment and business readiness activities, including enablement planning, user documentation, internal training, and communication

Effectively managing and prioritizing multiple initiatives and Product analysis tasks simultaneously

Qualification

Business analysisAgile methodologiesData analysisUser acceptance testingProduct documentationDatabase queriesAPIs familiarityAnalytical skillsCommunication skillsProblem-solving skillsCollaboration skills

Required

6+ years of experience in business and systems analysis, including Agile methodologies, data analysis, batch application development, data mapping, flowcharts, user acceptance testing, and product documentation

Demonstrate an ability to lead complex analysis and translate highly technical and non-technical requirements

Good business judgment – understands and focuses efforts on key business priorities, thinks holistically, uses business partners and focuses on return on investment

Think strategically – understand customer, business partner needs and prior lessons to advise strategy direction and ongoing decision making

Synthesizing sophisticated data from multiple, disparate sources and present analysis, relevant insights and themes in a simple/clear way

Solid focus on innovation and continuous improvement

Experience with database queries and general data architecture

Familiarity with APIs and batch processing

Superb communication skills – written, verbal, and presentation

Strong analytical and problem-solving skills

Demonstrated ability to influence and collaborate across organizational boundaries

Bachelor's degree or equivalent experience encouraged