First Citizens Bank · 3 weeks ago
Senior Operations Services Supervisor (Teller Manager)
Hendersonville, NC
Full-time
Onsite
Mid, Senior Level
1+ years expFirst Citizens Bank is seeking a Senior Operations Services Supervisor to manage the operational oversight of multiple branches. This role involves supervising service line associates, ensuring compliance with policies, and facilitating customer awareness of banking services.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Operational oversight for multiple branch locations, ensuring compliance with all branch operations policy and procedures
Maintain a schedule and distribution of duties for remotely managed branches
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualification
Required
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management
High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
Preferred
Management or supervisory experience within banking
Ability to travel frequently to other offices, bank customers, etc. in personal mode of transportation
Possess a valid driver's license
Financial literacy
Knowledge of retail banking products and services
Operations Management
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase