Children's Healthcare of Atlanta · 1 month ago
Senior Client Experience Engineer
Children's Healthcare of Atlanta Support Center
Full-time
Onsite
Mid, Senior Level
3+ years expChildren's Healthcare of Atlanta is one of the nation’s leading children’s hospitals, dedicated to improving the health of children. The role involves designing and managing desktop operating systems and application delivery, ensuring consistent business practices and service delivery across the organization.
ChildrenHealth CareNon Profit
Responsibilities
Support platform software upgrades, workstation patching/compliance, and application delivery
Support the organization's Unified Endpoint Management (UEM) strategy
Engineer solutions for modern management of endpoints and applications
Develop tactics and operational plans in alignment with strategic objectives for assigned technologies and projects
Develop automation within the unified endpoint management platform to increase efficiencies and decrease delivery time
Responsible for all aspects of release and change management for applicable platforms
Provide technical guidance to project teams ensuring that new initiatives that have endpoint dependencies or configuration management needs are appropriately enabled
Builds, leverages, and maintains effective partnerships across technical and business community including
Business partners, IT Security, IT Infrastructure, and compliance teams to ensure the solution meets all policy and regulatory requirements
Qualification
Required
3 years of experience in software systems, specifically Microsoft Endpoint Configuration Manager
3 years of experience in computer delivery services, including operating systems, applications, and patch management
Expert knowledge in Microsoft MECM (SCCM), Intune, M365, as well as Microsoft operating systems
Experience with other MDM/MAM solutions, such as Workspace One and JAMF would be highly desirable
Working knowledge with AD/ Azure AD and core networking fundamentals
Strong PowerShell scripting experience
Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
Foundational IT Infrastructure knowledge
Operating Systems (Win10, macOS, iOS, Android)
PXE boot and WOL technologies and 'Hands Free' device management
Technology advancement mindset specifically around BYOD strategies
Familiar with monitoring tools that provide user benchmarks and baseline helping drive optimization opportunities
Act as a thought leader on Unified Endpoint Management (UEM) industry trends on emerging cloud enabled system management capabilities for potential use at Children's
Multi-tasks and prioritizes according to business priorities and production availability requirements
Preferred
Microsoft Certified Professional (MCP)
Microsoft Certified Solutions Expert (MCSE)
Epic Client Systems Administrator (ECSA)
Experience configuring solutions in support of M365 initiatives
Experience with thin client device management
Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc
Experience in developing and supporting VDI frameworks
Experience with Electronic Medical Records, specifically Epic
Bachelor's degree in Computer Science or a related field, or its equivalent in work experience, plus seven years of experience in Technology is preferred
Company
Children's Healthcare of Atlanta
Children’s Healthcare of Atlanta is a non-profit private foundation that focuses on healthcare for children.
10001+ employees
H1B Sponsorship
Children's Healthcare of Atlanta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$5.12MKey Investors
Hyundai Hope On Wheels
2025-12-03Series Unknown· $0.37M
2023-08-25Grant· $0.12M
2022-09-27Grant· $0.3M
Leadership Team
Frank Grogan
Endpoint Engineering Team Lead - Mobility
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