IT Service Desk Intern jobs in United States
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Xometry · 3 hours ago

IT Service Desk Intern

positionLexington, KY
timeInternship
remoteHybrid
seniorityIntern
money$20/hr - $20/hr
workcardStart in 2026 Summer

Xometry is a digital marketplace that connects innovative ideas with manufacturers. They are seeking a motivated IT Service Desk Intern to provide first-level technical support to end-users and gain hands-on experience in a fast-paced corporate environment.

3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware
badNo H1Bnote

Responsibilities

Provide first-level technical support, including account lockouts, password resets, and access requests
Troubleshoot hardware (laptops, desktops, peripherals) and software installation/configuration issues
Assist with basic network connectivity and VPN support
Support the IT equipment lifecycle, including setup, deployment, and configuration
Assist with the new hire onboarding and employee offboarding processes
Contribute to creating and maintaining technical documentation and knowledge base articles
Collaborate with the IT Service Desk and IT Engineering teams on projects
Escalate complex issues and maintain a high level of customer service and professionalism

Qualification

WindowsMacOSNetworking conceptsCompTIA A+Device managementScripting languagesCustomer serviceCommunication skillsOrganizational skillsProblem-solving

Required

Foundational understanding of Windows and macOS
Familiarity with collaboration tools (Zoom, Slack) and productivity applications (Microsoft Office Suite, Google Workspace)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Strong customer service and communication skills, organizational skills, and a proactive, solution-oriented mindset
Ability to lift and move computer equipment as needed
Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA
Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026)
Excellent Communication Skills: Strong verbal and written communication skills
Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results
Legal Authorization: Ability to provide proof of legal right to work in the United States
Location Requirement: Ability to commute to our North Bethesda, MD, Lexington, KY or Waltham, MA office to work onsite for at least 3 days a week
Provide Unofficial Transcript

Preferred

Relevant IT coursework or certifications (e.g., CompTIA A+)
Exposure to device management (Intune) and identity/access management (Okta)
Familiarity with scripting languages (PowerShell, Bash) or cloud-based services (AWS, Azure, Google Cloud)

Company

Xometry

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Xometry is an online marketplace that allows customers to access a network of machine shops and custom manufacturers.
dateFounded in 2013
location
Gaithersburg, Maryland, USA
people-size1001-5000 employees
web-link
https://www.xometry.com

Funding

Current Stage
Public Company
Total Funding
$447.2M
Key Investors
T. Rowe PriceBosch VenturesGreenspring Associates
2025-06-10Post Ipo Debt· $250M
2021-06-30IPO
2020-09-09Series E· $75M

Leadership Team

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Randy Altschuler
Founder and CEO
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James Miln
Chief Financial Officer
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Recent News

Benzinga.com
The Insider Report: A Dangerous Crack or Epic Rotation?
2025-12-14
Xometry, Inc.
Xometry Recognized as One of North America’s Fastest-Growing Companies on the 2025 Deloitte Technology Fast 500™ List
2025-11-19
thefly.com
Xometry management to meet virtually with Citizens JMP
2025-11-11
Company data provided by crunchbase