Hollywood Body and Face ยท 3 weeks ago
Front Desk & Sales Specialist / Lead Generator
Englewood, CO
Full-time
Onsite
New Grad, Entry LevelHollywood Body & Face is a leading medical spa in Colorado dedicated to helping clients achieve their beauty and confidence goals with advanced non-invasive aesthetic services. They are seeking a friendly and results-driven Front Desk & Sales Specialist / Lead Generator to manage client interactions, drive sales, and ensure a positive experience for clients at their Wheat Ridge location.
Health Wellness & Fitness
Responsibilities
Greet clients professionally and warmly in person, by phone, and via email
Manage the reception area, scheduling appointments and confirming bookings
Answer questions about services, promotions, pricing, and treatment expectations
Maintain client records and ensure confidentiality of all information
Actively follow up with prospective leads via phone, email, and text to convert inquiries into booked consultations or appointments
Promote med spa services, treatment packages, and retail products in a friendly manner
Educate clients on benefits of treatments and help match them to the right services
Track and report on lead generation results and sales performance
Audit client files regularly to ensure accuracy, completeness, and compliance
Verify that consent forms, treatment notes, intake forms, and payment records are properly completed and stored
Identify and correct missing or incomplete documentation in a timely manner
Maintain strict confidentiality and adherence to HIPAA and clinic policies
Send reminders and follow-up messages to current and potential clients to increase appointment bookings and retention
Collect and enter client interest and preference data to support outreach efforts
Assist with daily office tasks such as managing POS transactions, preparing client intake forms, and inventory management
Work collaboratively with treatment specialists and leadership to support clinic goals
Qualification
Required
Excellent communication and interpersonal skills with a warm, professional demeanor
Strong sales aptitude with a results-oriented mindset
Comfortable with phone outreach and follow-up communication
Ability to multitask in a fast-paced service environment
Organized with strong attention to detail
Experience in customer service, retail, medical spa, or fitness/beauty industry is a plus
Basic computer skills (scheduling software, email, CRM)
Preferred
Previous experience in lead generation, sales, or front desk roles
Knowledge or interest in aesthetic or wellness services (CoolSculpting, injectables, skin care)
Ability to educate clients on benefits of services and facilitate bookings
Benefits
Competitive pay with commission or bonus opportunities based on sales performance.
Training and development in aesthetic services and client engagement.
A supportive, professional team environment.
Opportunity for career growth within a busy, reputable med spa.
Company
Hollywood Body and Face
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase