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UofL Health · 21 hours ago

Senior Financial Counselor, Nucleus, 7:30 AM - 4:00 PM

Louisville, KY

Full-time

Onsite

Mid, Senior Level

3+ years exp

UofL Health is dedicated to providing comprehensive patient financial assistance and procedure cost estimate services. The Senior Financial Counselor will develop and manage these programs, acting as a liaison to ensure effective delivery and education for patients and revenue cycle partners.

Health CareHospitalmHealthPrimary and Urgent CarePsychology

Responsibilities

Develop and maintain policies and procedures via industry benchmark data and best practices research and federal guidelines in partnership with ULP leadership

Interface with executive leadership, clinic management, and providers through presentation of program policies/procedures, performance against set goals, and projects within the program

Strive to meet or exceed charity care metrics set by revenue cycle leadership

Set and develop goals for subgroups within the organization through strategic planning

Act as program liaison to all ULP (AMG and CMG) practices and revenue cycle departments

Develop and execute program introduction and continued education communication plan for clinic staff and managers

Provide on-site support to clinic front desks and managers in delivering program education as well as executing patient program enrollment in an in-person setting

Owner of EHR-based communication regarding the program, including the management of workqueues, patient outreach, troubleshooting and problem resolution

Identify and execute program process improvement efforts

Analyze patient, clinic revenue data, and service-area economic data for proactive program outreach

Socialize the program to clinics and clinic leadership with program underutilization with targeted outreach efforts

Owner of all patient-facing communication for the program, including organization website, marketing materials, patient financial assistance web page, statement and collections vendor communication of the program, any/all other mediums through which the program can be communicated

Develop and provide education support to newly hired employees involved in revenue-cycle process through partnership with HR and hiring managers

Process patient financial assistance applications in a timely and efficient manner

Provide resources to help patients organize financial obligations, identify alternative resources to help in balance resolution including assisting with application to Medicaid and other programs

Develop and maintain policies and procedures via industry benchmark data and best practices research in partnership with ULP leadership

Interface with executive leadership, clinic management, and providers through presentation of program policies/procedures, performance against set goals, and projects within the program

Strive to meet or exceed cost-estimate metrics set by revenue cycle leadership

Set and develop goals for subgroups within the organization through strategic planning

Act as program liaison to all ULP (AMG and CMG) practices and revenue cycle departments

Develop and execute program introduction and continued education communication plan for clinic staff and managers

Provide on-site support to clinic front desks and managers in delivering cost estimate education as well as executing patient collection and payment plan enrollment for cost estimates in an in-person setting

Responsible for promoting effectiveness of process tools, including EHR workqueues, cost-estimate tool(s), and other technologies related to the process through partnership with IT and organization leadership within the revenue cycle department

Identify and execute process improvement efforts

Other duties as assigned

Qualification

Healthcare financial counselingMedical terminologyAnalytical skillsManaged care programsBasic accounting principlesMultitaskingInterpersonal communicationProblem-solving skillsOrganizational skills