American Woodmark ยท 2 months ago
Technical Manager, CRM
Winchester, VA
Full-time
Onsite
Mid, Senior Level
7+ years expAmerican Woodmark is one of the nation's largest cabinet manufacturers, committed to customer satisfaction and excellence. The Technical Manager, CRM will lead the design and development of CRM systems to support critical business functions and processes across the enterprise, requiring expertise in business operations and application technologies.
Building MaterialManufacturingReal Estate
Responsibilities
Obtain a deep understanding of relevant CRM business area(s) to be able to recommend solutions and build high-quality requirements
Direct the planning, design, development, implementation, and maintenance of the CRM application eco-system that supports the company's operations and business functions
Architect solutions in the CRM space either independently or in partnership with systems integrators in a way that increases Woodmark's return on the technology investment while enhancing user experience and satisfaction
Monitor and continue to improve upon customer satisfaction and service delivery management
Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards
Understand technical solution options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements and user stories accordingly
Support a comprehensive enterprise information security program to ensure the integrity, confidentiality, and availability of relevant data
Qualification
Required
7+ years experience in Information Technology, including a minimum of 5 years in developing solutions in complex technology environments
4+ years of experience in manufacturing, consumer products, or distribution industries
4+ years of experience in systems development and project management
Extensive hands-on experience in Salesforce.com and related technologies in the area of sales cloud, service cloud, customer, and partner communities
Extensive hands-on experience in system integration of complex application systems. (e.g., custom solutions, package solutions, Cloud, SaaS, and PaaS)
Exceptional project management skills, with the ability to develop and communicate a future state vision that aligns with the IT and business strategy
Strong leadership, communication, planning, negotiating, and management skills
Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
Strong business acumen, including industry, and domain-specific knowledge of the enterprise and its business units
Ability to build consensus, make decisions based on many variables, and gain support for major initiatives
Strong sense of self, ethics, and effort, as well as the willingness to go the extra mile to achieve important goals
Ability to develop staff including coaching and mentoring
Expertise in establishing and improving DevOps, as well as other working practices (e.g., ITIL)
Bachelor's Degree in Computer Science, Information Systems, or other related field. Equivalent work experience in lieu of a Bachelor's degree may be considered for exceptionally qualified candidates
Benefits
Competitive Compensation
Health Care Benefits
Paid Holidays
Paid Vacation Days
Paid Sick Days
401(k) Match
Tuition Assistance
Relocation Assistance when available
Company
American Woodmark
American Woodmark celebrates the creativity in all of us.
5001-10000 employees
H1B Sponsorship
American Woodmark has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (11)
2022 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2025-08-06Acquired
Leadership Team
M. Scott Culbreth
President, Chief Executive Officer and Board Member
Recent News
2026-01-12
2025-11-25
2025-10-31
Company data provided by crunchbase