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F.N.B. Corporation · 1 month ago

Manager of Customer Experience

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

7+ years exp

F.N.B. Corp. is committed to enhancing customer interactions and experiences. The Manager of Customer Experience plays a pivotal role in orchestrating these interactions, driving satisfaction and loyalty through data-driven insights and cross-functional collaboration.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Lead transformational initiatives aimed at improving customer satisfaction and loyalty

Collect and analyze customer feedback to make informed decisions and recommendations for process improvements

Monitor customer feedback and sentiment, leveraging insights to implement strategies for continuous improvement

Drive continuous improvement in customer experience through data driven analysis

Utilize problem solving skills to address challenges and create innovative solutions that enhance the overall customer experience

Ensure a seamless customer experience by working cross functionally within the organization

Collaborate closely with cross-functional teams included Complaint Escalation & Customer Feedback (CECF), Technical Support & Integration (TSI), Enterprise Operations, Retail/Wholesale Banking, Risk/Compliance and various others

Build and maintain strong relationships with stakeholders to understand their business needs and objectives

Partner with senior leadership to align customer experience initiatives with overall business objectives

Oversees the direction, coordination, planning and effective management of the department and defines standards within the department to ensure assigned plans, goals, deadlines and service levels are attained

Performs other related duties and projects as assigned

Qualification

Data analysisBanking regulations knowledgeProject managementMS Excel - Expert LevelMulti-taskingMS Word - Intermediate LevelMS PowerPoint - Intermediate LevelVisio experienceBanking systemsOrganizational skillsInterpersonal skillsDetail-oriented

Required

BA or BS

7 years of job-related experience

Excellent project management skills

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Ability to use a personal computer and job-related software

MS Word - Intermediate Level

MS Excel - Expert Level

MS PowerPoint - Intermediate Level

Sound knowledge of banking regulations and compliance requirements

Experience with Navigator, Business Process Manager, Web Director and similar banking systems

Preferred

Visio experience preferred

Company

F.N.B. Corporation

Glassdoor3.9

F.N.B. Corporation (NYSE: FNB) is a diversified financial services company headquartered in Pittsburgh, PA.

Founded in 1864

Hermitage, Pennsylvania, USA

1001-5000 employees

https://www.fnb-online.com

H1B Sponsorship

F.N.B. Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (2)

2023 (3)

Funding

Current Stage

Public Company

Total Funding

$500M

2024-12-04Post Ipo Debt· $500M

1986-09-12IPO

Leadership Team

Brian Mancos

Director of Human Resources and Corporate Services

Frank Schiraldi

Director of Corporate Strategy

Recent News

Seattle TechFlash

F.N.B. hires Piper Sandler veteran as director of corporate strategy

2025-08-19

Seattle TechFlash

F.N.B. reshuffles leadership team as HR/corporate services director steps down

2025-07-30

citybiz

FNB Promotes Brian Mancos to Director of Human Resources and Corporate Services

2025-07-30

Company data provided by crunchbase