Maxonic Inc. ยท 1 week ago
ServiceNow Business Systems Analyst
Sunnyvale, CA
Full-time
Onsite
Mid, Senior Level
$60/hr - $75/hr
3+ years expMaxonic Inc. is a recruiting firm that specializes in connecting candidates with client needs. They are seeking a detail-oriented Business Analyst to focus on the ServiceNow HRSD platform, responsible for gathering and analyzing business requirements to enhance the platform and improve employee experience.
ConsultingInformation TechnologyRecruiting
Responsibilities
Collaborate with HR stakeholders to understand and document business processes, workflows, and service delivery needs
Translate business needs into clear and detailed functional requirements, user stories, and acceptance criteria for the development team
Analyze existing HR processes to identify opportunities for improvement and automation within the ServiceNow HRSD platform
Facilitate workshops, interviews, and meetings with business users to elicit and validate requirements
Create and maintain process flow diagrams, wireframes, and other documentation to support system design and development
Assist in the configuration and testing of the ServiceNow HRSD platform, including case management, knowledge management, and employee service center portals
Participate in User Acceptance Testing (UAT) by developing test cases and coordinating with HR users to ensure solutions meet business expectations
Provide support for system go-lives and contribute to change management and training materials for end-users
Act as a subject matter expert for the ServiceNow HRSD module, providing insights and recommendations for future enhancements
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, Human Resources, or a related field
Proven experience (typically 3-5+ years) as a Business Analyst, preferably working on enterprise software or SaaS platforms
Strong understanding of core HR functions, such as employee onboarding/offboarding, benefits, payroll, and employee relations
Excellent analytical and problem-solving skills, with the ability to translate complex business problems into tangible technology solutions
Proficiency in requirements gathering techniques and documentation (e.g., creating user stories, process maps, and business requirements documents)
Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization
Preferred
Direct experience working with the ServiceNow platform is required; specific experience with the HRSD module is highly preferred
Experience working in an Agile/Scrum development environment is highly desirable
ServiceNow Certified System Administrator (CSA) certification is a plus
Company
Maxonic Inc.
Maxonic, Inc. is a certified minority-owned technology consulting and staffing firm founded in 2002.
201-500 employees
H1B Sponsorship
Maxonic Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (4)
2020 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase