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R/GA · 1 day ago

Manager, Client Engagement

New York, NY

Contract

Hybrid

Mid Level

$68K/yr - $78K/yr

3+ years exp

R/GA is an award-winning product and marketing agency with a focus on human-centered design and technology. As a Manager of Client Engagement, you will drive projects by managing client relationships, overseeing project execution, and ensuring compliance within pharmaceutical marketing programs. This role involves collaborating with clients and internal teams to deliver successful outcomes while maintaining high standards of quality and client satisfaction.

AdvertisingAdvertising PlatformsMarketing

H1B Sponsor Likely

Responsibilities

Apply your knowledge of pharmaceutical industry workflows, including MLR review cycles and compliance considerations, to support smooth campaign execution

Partner with clients and internal teams to align on goals, scope, timelines, budgets, and delivery plans. Translate objectives into actionable schedules and ensure expectations are managed throughout the engagement

Act as the day-to-day contact for junior-level clients, maintaining a constant flow of information, leading status meetings, sharing key updates, and escalating issues to leadership when needed

Apply sound client management techniques by clarifying objectives, fielding requests, sharing feedback, and representing the team’s recommendations with professionalism and clarity

Contribute a strong point of view informed by client business knowledge, asking smart questions, and giving constructive creative and strategic feedback to help push the work forward

Lead project execution by applying the right tools, processes, and methodologies to keep teams organized, work documented, and deliverables on time, on budget, and on brief

Collaborate with team members to create a culture of trust, respect, and constructive challenge

Delegate effectively, foster learning, and lean in where needed to get the best output

Work with leadership, craft leads, and Talent Management to design smart project staffing plans that consider resource mix, seniority, location, and freelance versus staff

Partner with Finance to build, track, and report on budgets. Monitor EAC, flag risks early, and propose solutions such as reallocation, rescoping, or PCNs

Support organic growth efforts by managing proactive work such as compiling creds or refining proposals, and identify new opportunities to bring to leadership

Ensure creative excellence by monitoring quality standards, understanding how feedback impacts delivery, and maintaining focus on both client satisfaction and R/GA’s standards of work

Serve as a knowledgeable resource for the project by connecting the right people, managing dependencies, and anticipating risks to keep delivery smooth

Demonstrate curiosity and growth by seeking feedback, exploring new ways of working, and participating in training and team-building initiatives

Qualification

Pharmaceutical marketingMLR processesVeevaClient managementBudget trackingProject managementCommunication skillsEmotional intelligenceCollaborationNegotiation skillsProblem-solving

Required

3–5 years of client engagement experience within an advertising or digital agency, including 1-2 years supporting pharmaceutical clients

Familiarity with MLR review processes and hands-on experience with Veeva or similar pharma technology platforms, applied in a project or program management setting

Experience supporting social-first and 360-degree campaigns within regulated environments

A track record of supporting projects valued at $500K–$1M, and/or leading multiple projects under $500K

An understanding of core financial concepts, with growing knowledge of advanced topics such as scope management, pricing, invoicing schedules, and rate cards

The ability to read and interpret a pipeline, break down budgets into hours, and assess the revenue impact of out-of-scope client requests as part of project oversight

Developing negotiation skills, sound business judgment, and the ability to balance competing priorities while maintaining project momentum

Curiosity for industry trends and client news, with the initiative to share relevant insights and ideas with your team to enhance project outcomes

This role is based in the NYC area. Candidates must be located in the NYC tri-state region (NY, NJ, or CT) or willing to relocate. This position will offer a hybrid work model, with in-person collaboration expected

Company

R/GA

Glassdoor3.7

R/GA offers advertising and marketing services. It is a sub-organization of Interpublic Group.

Founded in 1977

New York, New York, USA

1001-5000 employees

http://rga.com

H1B Sponsorship

R/GA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (2)

2021 (4)

2020 (2)