IWSR · 1 month ago
Customer Success Executive (North America)
New York, NY
Full-time
Hybrid
Entry, Mid Level
2+ years expIWSR is the global authority on beverage alcohol data and intelligence, partnering with leading brands to shape strategic decisions through trusted insights. The Customer Success Executive plays a pivotal role in ensuring clients derive maximum value from IWSR’s data and services by nurturing relationships, driving engagement, and supporting retention and growth.
AnalyticsConsultingInformation ServicesMarket ResearchWine And Spirits
Responsibilities
Work alongside the Account Directors as an additional point of contact for client queries, providing timely, professional, and insightful support
Build and maintain strong relationships with key client stakeholders, understanding their business objectives and aligning IWSR solutions to their needs
Maintain and regularly review client account plans to identify opportunities for engagement, expansion, and added value
Monitor and report on client usage and engagement for target accounts, identifying trends and opportunities to enhance value delivery
Lead regular client review sessions to demonstrate IWSR’s impact and drive meaningful conversations around business outcomes
Manage the onboarding process for new client contacts, ensuring a seamless introduction to IWSR’s data platforms, tools, and services
Deliver engaging and informative training sessions for clients on both existing and newly launched IWSR products
Support clients in adopting best practices for accessing, interpreting, and applying IWSR data to their strategic goals
Collaborate closely with IWSR’s internal teams - including Sales, Research, Product, and Marketing - to ensure client feedback informs product development and service delivery
Partner with Sales to identify upsell or cross-sell opportunities and ensure alignment on account strategy
Support the Product team by communicating client insights and contributing to the continuous improvement of IWSR’s offerings
Actively raise awareness of new IWSR products, tools, and releases among existing clients, positioning their value and relevance
Deliver training and guidance on new features or enhancements to ensure clients are maximising the full potential of IWSR’s suite of solutions
Qualification
Required
Proven experience (2+ Years) in customer success, account management, or client service, ideally within data, research, or SaaS-based organisations
Strong communication, presentation, and relationship-building skills with senior stakeholders
Analytical and commercially minded, with an ability to translate data into insights and actionable recommendations
Experienced in using CRM and data analytics tools (e.g. Salesforce, Pendo, Power BI)
Highly organised and detail-oriented, with the ability to manage multiple priorities
Preferred
Interest in or knowledge of the global beverage alcohol industry is a plus
Benefits
Generous time off: 25 days holiday plus bank holidays and a company-wide end-of-year break.
Flexible work environment: Hybrid working model with flexible hours.
Comprehensive perks: Annual bonus scheme, pension, regular social events, and a volunteering policy.
Growth opportunities: Lots of learning and development opportunities
Company
IWSR
For more than 50 years, IWSR has been trusted by the leaders of global beverage alcohol businesses as an integral part of their strategic planning and decision-making processes.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-06-05Acquired
Leadership Team
Mark Meek
Non Executive Board Member
Recent News
Crunchbase News
2025-06-13
Company data provided by crunchbase