World Wide Technology · 4 hours ago
Systems Administrator - ServiceNow
New Home, MO
Full-time
Onsite
Entry, Mid Level
$59K/yr - $74K/yr
2+ years expWorld Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. The ServiceNow System Administrator is responsible for the configuration, maintenance, and support of the ServiceNow platform, ensuring platform stability and usability while managing user access and supporting development tasks.
HardwareNetwork HardwareSoftware
No H1B
U.S. Citizen OnlyHiring Manager
Alysa Mann
Responsibilities
Manage user accounts, groups, roles, and access control (ACLs)
Support data integrity by establishing controls, automations, and monitoring to keep information accurate and consistent
Monitor system performance and proactively address potential health issues
Manage and maintain MID Servers, including installation, configuration, upgrades, and ongoing health monitoring
Configure forms, fields, tables, UI policies, business rules, notifications, and workflows
Maintain Service Catalog items, Request Workflows / Flows
Support developers by configuring and testing new features, integrations, and applications
Provide for ServiceNow-related incidents and requests
Troubleshoot and resolve technical issues in a timely manner
Support Change Management processes and maintain compliance with ITSM best practices
Schedule and Support platform upgrades and patches by testing functionality, resolving conflicts, and coordinating with stakeholders
Ensure all customizations are documented and compatible with future releases
Ensure adherence to ServiceNow best practices and organizational standards
Maintain documentation of configurations, processes, and procedures
Provide user training and support for ServiceNow capabilities
Qualification
Required
A minimum of 2-4 years of experience supporting and administering the ServiceNow platform
ServiceNow Certified System Administrator (required)
ITIL® Foundation Certification (required)
Strong understanding of standard processes, ServiceNow architecture, and platform capabilities
Experience configuring core ServiceNow components (e.g., business rules, UI policies, ACLs)
Ability to troubleshoot system issues and coordinate with internal teams or vendors to resolve them
Basic understanding of scripting (JavaScript), integrations, and development lifecycle within ServiceNow
Excellent communication, documentation, and collaboration skills
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Willingness to participate in on-call rotations as needed
Troubleshoot MID Server connectivity issues and support integrations that rely on MID Servers
US Citizenship required for our Federal environment
Preferred
Bachelor's degree (preferred); equivalent combination of education, training, and experience may be considered
Benefits
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Company
World Wide Technology
World Wide Technology provides technology and supply chain solutions for large public and private organizations.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$25M2000-02-13Series Unknown· $25M
Leadership Team
Michael Taylor
Chief Technology Officer
Thomas Strunk
CFO at WWT
Recent News
2025-12-18
2025-11-19
Company data provided by crunchbase