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Community Veterinary Partners · 9 hours ago

Customer Service Representative (CSR) | Tri-City Animal & Bird

Ellisville, MO

Full-time

Onsite

New Grad, Entry Level

$16/hr - $20/hr

Community Veterinary Partners is seeking a friendly customer service focused individual to join Tri-City Animal & Bird Clinic. The primary role of the Client Service Representative is to provide outstanding client service and create a welcoming environment while managing various tasks efficiently.

Health CareHospitalService Industry

Responsibilities

Provide compassionate care to all patients

Greet clients and pets by name

Answer phones promptly and professionally using a multi-line phone system

Receive and transmit faxes

Take and deliver messages promptly to appropriate staff

Pull medical records of patients so staff can properly document information

Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required

Check medical and computer records for accurate client addresses, phone numbers and emails

Weigh pets each visit and record weights in medical records and on computer

Schedule appointments according to hospital scheduling guidelines

Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease

Verify prescriptions including prescription diets as well as flee and tick medications and provide routine administration instructions to clients Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients

Prepare health certificates and/or proof of vaccination as requested by the client

Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items

Maintain a clean, neat reception area and front desk

Explain invoices to show value for the care provided, stating all services and products before the total

Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks

Know fees for routine services

Retrieve, update and file patient medical records

Clean up after pets’ accidents in the reception area, exam rooms and exterior sidewalks

Collect specimens that clients bring in for lab analysis, label and take to the lab area

Recognize emergency situations, enlisting the aid of doctors and technicians

Be able to explain services offered

Maintain food and supply storage

Understand infectious diseases and how to control and prevent their spread

Attend monthly mandatory staff meetings

Qualification

Exceptional customer serviceEffective communicationVeterinary software proficiencyCompassion for animalsRead instructionsPositive attitudeWork fast-paced