New York Cares ยท 4 weeks ago
Program Consultant (Mission VetCheck)
United States
Contract
Remote
New Grad, Entry LevelNew York Cares is dedicated to supporting veterans through their Mission VetCheck program. The Program Consultant will play a vital role in ensuring veterans receive accurate referral information and technical support while collaborating with volunteers and staff.
Communities
Responsibilities
Export, organize, and analyze data from CallHub to maintain accurate records and support data-driven improvements to the Mission VetCheck program
Translate and submit referrals from spreadsheets to VetConnect to ensure veterans are accurately and promptly connected to appropriate services
Support weekly volunteer calling sessions reinforcing best practices, providing basic troubleshooting and logistics support
Work closely with DVS on monthly reporting to ensure accuracy in impact data, referral outcomes, and alignment with shared program goals and methodologies
Report directly to the Officer of Deep Impact on program outcomes, data trends, operational concerns, and recommended process enhancements
Collaborate with New York Cares staff to ensure alignment on program goals, data accuracy, and volunteer support needs
Perform other duties as assigned to support the overall success and continuous improvement of the Mission VetCheck program
Qualification
Required
Strong organizational skills and attention to detail, especially when handling large datasets in spreadsheets
Experience with data collection, management, and analysis; proficiency with tools like Excel and Salesforce preferred; ability to quickly learn new tools and systems
Strong communication skills, both written and verbal, with an ability to interact professionally with volunteers, staff, and community partners
Strong technical skills and ability to quickly learn new tools and systems. Familiarity with CallHub phone banking platform a plus
Detail-oriented, proactive, and able to identify opportunities for process improvement
Ability to work independently, take initiative, and manage multiple responsibilities
Ability to work collaboratively with multiple stakeholders, including government agencies and nonprofit organizations
Flexible and responsive to changing priorities and operational needs
A passion for supporting veterans and working in a mission-driven, volunteer-oriented environment
Preferred
Proficiency with tools like Excel and Salesforce preferred
Familiarity with CallHub phone banking platform a plus
Company
New York Cares
New York Cares is leading volunteers organization helping the city's most vulnerable residents.
Founded in 1987
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeanne Straus
Board of Directors & Co-Founder
Christopher Pearson
Community Partnerships Manager
Recent News
New York Business Journal
2023-09-07
Company data provided by crunchbase