Apply on Employer Site

Dallas Independent School District · 3 weeks ago

Technician II, Desktop Support NE (226 Days)

Dallas, TX

Full-time

Onsite

Entry Level

$48K/yr - $59K/yr

2+ years exp

Dallas Independent School District is seeking a Technician II for Desktop Support to provide higher level technical support to central staff. The role involves resolving computer and network related issues, ensuring customer satisfaction, and documenting service interactions.

Primary/Secondary Education

H1B Sponsor Likely

Responsibilities

Provide higher level technical support to DISD central staff in resolving computer, peripheral, network related issues

Resolve district central staff EAD user and computer accounts access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software

Travel to other Dallas ISD locations to perform client support services

Ensure customer satisfaction and adhere to the IT Client Support Services, Service Level Agreement (SLA)

Escalate Tier 2 LAN and WAN connectivity failures to the appropriate Information Technology Departments

Document interactions, incidents, service requests using the Districts IT Service Management System

Create technical documentation for other Information Technology Department staff in supporting district wide convocation, live forums, or other district special events, and contribute to knowledge base

Point of contact for Client Support Services technology vendors when servicing district departments

Qualification

CompTIA A+ certificationMicrosoft Active DirectorySCCMGoogle Suite applicationsNetwork technologiesTechnical support experienceClient support servicesEffective communicationTechnical documentation

Required

Accredited High School Diploma or equivalent (U.S.A. Equivalency)

Two years' experience in Information Technology support services

Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications

Must have one of the following: CompTIA A+ certification or Bachelor's degree in Computer Science or directly related technical field

Proficient in analyzing and resolving technology hardware and software failures

Knowledgeable in wired and wireless network technologies

Experienced with user and device management in Microsoft Active Directory

Effective communication skills

Preferred

Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM)

Company

Dallas Independent School District

Glassdoor3.2

Dallas Independent School District provides Education and Teaching.

Founded in 1925

Dallas, Texas, USA

10001+ employees

https://www.dallasisd.org/

H1B Sponsorship

Dallas Independent School District has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (372)

2024 (290)

2023 (269)

2022 (242)

2021 (209)

2020 (235)