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Post University · 18 hours ago

Student Finance Advocate - Remote

United States

Full-time

Remote

Entry Level

1+ years exp

Post University is seeking a Student Finance Advocate to work in the Office of Student Finance. The role involves supporting students with tuition processes, providing customer service, and managing student accounts while ensuring compliance with financial aid policies.

EducationHigher EducationUniversities

Responsibilities

Communicate with new, continuing, and inactive students on payment completion requirements

Counsels students with high balances or delinquent accounts

Contact students to collect outstanding balance requirements

Possesses a thorough understanding of Title IV funds, regulations, and eligibility requirements

Establish payment plans to cover any balance that is not supported by the financial aid award

Prepares payment plans for tuition, fees, room and board, lab, and all other University charges for each semester

Possesses knowledge of applicable policies, procedures, regulations, and laws to ensure compliance

Promptly responds to customer service issues, concerns, and escalations

Performs all data entry for Student Accounts, including entering comments to the student records

Works closely with Financial Aid, the Registrar’s Office, and various other departments to assist students with their financing and advising needs

This position requires a flexible schedule and weekend hours to meet the needs of the university

Performs other duties as assigned

Qualification

Customer service experienceMicrosoft Office proficiencyDatabase software proficiencyProblem-solving skillsMultitasking abilityOral communication skillsWritten communication skillsAttention to detailTeam-orientedSelf-motivated