Intel 471 · 1 month ago
Sr Customer Success Manager (US, Remote)
United States
Full-time
Remote
Senior Level
$85K/yr - $105K/yr
5+ years expIntel 471 is a company that empowers organizations to combat cyber threats through real-time insights and intelligence. They are seeking a Sr Customer Success Manager to manage customer accounts, drive retention and revenue growth, and ensure exceptional customer experiences throughout the onboarding and renewal process.
Cyber SecurityRisk ManagementSecurity
Responsibilities
Manage a global portfolio of customer accounts, overseeing the full renewal cycle for Intel 471 subscriptions
Drive customer retention and revenue growth by understanding customer needs and delivering tailored solutions
Execute upsell and cross-sell strategies to maximize account expansion and overall customer value
Monitor and communicate customer health, providing insights and proactive recommendations
Deliver accurate and timely revenue forecast updates to internal stakeholders
Create proposals, prepare subscription agreements, and lead the full agreement process to closure
Partner closely with Engagement Leads to ensure successful onboarding, adoption, and long-term customer success
Leverage Salesforce to manage renewals, track activities, and maintain accurate account data
Apply strong knowledge of pricing, packaging, retention strategies, and identify opportunities for conversion, upsell, and cross-sell
Qualification
Required
5–7 years of experience in sales, customer service, or customer-facing roles
Proven background in client-facing work, retention strategy, and negotiation
Prior sales or sales-support experience required
Experience working with Salesforce.com
Demonstrated expertise in pricing, packaging, and renewal strategy, with a history of delivering results
Exceptional time management, organization, and ability to prioritize multiple initiatives
Strong attention to detail, self-motivation, and a positive, team-oriented mindset
Excellent relationship building skills with the ability to network with peers, prospects and customers
Excellent oral and written communication skills with the ability to influence and persuade in a business environment
Ability to maintain a consistently professional demeanor, conduct, and appearance, reflecting positively on the company's image
Exhibit strong self-motivation and the ability to work autonomously with minimal supervision
Ability and willingness to travel up to 15-20% of the time
Preferred
2–3 years of experience in the cyber threat intelligence space
Benefits
Competitive compensation
Remote-friendly culture
Wellness programs
Employee recognition program
A variety of professional development opportunities
Inclusive culture focused on people, customers and innovation
Company
Intel 471
Intel 471 is the premier provider of cybercrime intelligence for leading security, fraud, and intelligence teams.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Thoma Bravo
2021-09-08Private Equity
Leadership Team
Jason Passwaters
Chief Executive Officer
Brandon Hoffman
Chief Strategy Officer (CSO), Turnaround CTO 2022 & 2023
Recent News
Help Net Security
2025-12-03
Company data provided by crunchbase