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DeepHow · 3 weeks ago

Account Manager (SaaS) – Expansions & Renewals

United States

Full-time

Hybrid

Senior Level

7+ years exp

DeepHow is redefining how industrial knowledge is captured, structured, and shared through the power of AI. The Account Manager will own customer expansion and renewal opportunities, driving long-term customer value and ARR growth while building executive-level relationships.

Artificial Intelligence (AI)Intelligent SystemsMachine LearningManufacturingService Industry

Responsibilities

Own all expansion and renewal motions for assigned enterprise accounts

Develop deep relationships with customer stakeholders, from frontline leaders to executive sponsors

Identify, qualify, and close expansion opportunities tied to additional sites, users, and product capabilities

Lead commercial conversations, including pricing, contract terms, and multi-year agreements

Partner with Customer Success to align platform adoption to measurable business outcomes

Travel onsite to customer locations to support executive reviews, QBRs, and expansion planning

Qualification

Enterprise SaaS account managementCustomer growth rolesSelling into industrial environmentsManaging six-figure accountsExecutive presenceNavigating procurement processes