ABB OPTICAL GROUP ยท 4 weeks ago
Specialty Lens Customer Service Representative I
United States
Full-time
Onsite
New Grad, Entry Level
$13.67/hr - $22.78/hrABB Optical Group is seeking a Specialty Lens Customer Service Representative I to provide total support to Specialty Lens customers. The role involves interacting with customers to process orders, address inquiries, and resolve issues related to products and services.
Health CareManufacturingMedical Device
Responsibilities
Answer incoming phones calls, enter customer orders, fax input, and make outbound calls as appropriate
Process gas permeable and custom soft contact lens orders
Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources
Mail product literature and price lists, and ensure orders are processed by appropriate deadlines
May also process adjustments or modifications for the manufacturing lab
Provide solutions for customers in the areas of credits and order tracking
Assist shipping department and manufacturing lab when needed
Qualification
Required
High school diploma or equivalent required
Prior work experience in an inbound call center environment or customer service experience is required
NCLE Certification required within one year
Continuing education (classes, industry articles & tests) to maintain certificate is required every three years
Benefits
Medical, dental, and vision insurance
Life and group life insurance
Voluntary supplemental life insurance
Supplemental health benefits (critical illness, hospital, accident)
Short- and long-term disability
Paid family leave (where applicable by state law)
401(k) plan
Tuition reimbursement
Eyewear discounts
Paid vacation and/or sick time
Paid holidays
Birthday PTO
Company
ABB OPTICAL GROUP
The nation's leading distributor of optical products to Eye Care Professionals.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Burke
Co-Chairman
Recent News
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