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Plum Market · 4 weeks ago

Customer Service Asst Manager Plum Market Palm Beach

Palm Beach Gardens, FL

Part-time

Onsite

Mid, Senior Level

$20/hr - $20/hr

1+ years exp

Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry, and they are seeking a Customer Service Assistant Manager for their upcoming location in Palm Beach Gardens, Florida. The role involves modeling and driving exceptional customer service, overseeing Front End Team Members, and ensuring compliance with service standards and operating policies.

E-CommerceRetailWine And Spirits

Responsibilities

Oversee and train all cash handling, check processing and POS policies and system procedures

Train, mentor and coach Team Members to succeed

Track, coach and provide discipline for cash discrepancies, and attendance issues

Prepare and administer discussion notes and written notices of discipline

Communicate effectively with Customers, Team Members and Store Leadership

Effectively resolve Customer issues and concerns in a timely manner

Ensure execution of Front End sanitation and cleaning procedures, course correcting as necessary

Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures

Qualification

Customer ServiceMicrosoft ExcelLeadership ExperienceMulti-taskingTeam TrainingEffective CommunicationProblem SolvingDetail-oriented

Required

Ability to manage multiple projects simultaneously, detail-oriented, multi-tasker

You lead by example and set clear expectations

Able to work a variety of shifts including nights, weekends and holidays

Proficient in Microsoft Excel, Word and Power Point

Minimum of 1 year in a leadership capacity or equivalent

Able to stand and walk for up to 4 hours without a break – we work on the floor, and alongside our team

Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted