CDW · 3 weeks ago
Principle Solution Architect - Customer Experience
United States
Full-time
Remote
Senior Level, Lead/Staff
$148K/yr - $171K/yr
7+ years expCDW is a leading multi-brand provider of information technology solutions, and they are seeking a Principal Solution Architect to serve as a senior consultative partner in the pre-sales motion. The role involves aligning business outcomes with technology strategy, guiding customer conversations, and influencing solution direction while building executive-level relationships.
AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware
Responsibilities
Demonstrates deep technical and consultative expertise and serves as the “go-to” authority both technically and strategically
Plays a lead role in executing go-to-market strategies for new solutions and offerings
Owns the end-to-end presales solution design process, including the development of detailed Statements of Work (SOWs) and Bills of Material (BOMs)
Reviews peer solution designs for technical accuracy, quality, and alignment with best practices
Operates with a practice-first mindset, contributing to CDW’s overall technology leadership and market relevance
Communicates and trains teams on changes in technologies, procedures, solution implementations, and consultative approaches
Coaches and mentors FSAs to strengthen technical depth, consultative selling capabilities, and sales effectiveness
Conducts technical assessments and expertise evaluations during candidate selection
Advises sales teams prior to customer engagements and strategy sessions
Assists customers in understanding maintenance contracts, upgrades, and renewals, recommending the most cost-effective lifecycle approach
Clearly articulates the CDW ITS (Integrated Technology Solutions) value proposition to customers, account teams, and partners
Maintains a regular operating cadence with multiple partners to plan and execute joint strategies
Delivers compelling presentations and leads consultative sales discussions with credibility at the executive (C-level) level, in both small-group and large-format settings
Develops assessments, demos, and sales tools used by FSAs to drive customer engagement and identify cross-sell opportunities
Initiates and designs customer and partner events in collaboration with Sales and OEMs, and creates repeatable event models that can be leveraged by other FSAs
Qualification
Required
Expert-level knowledge across multiple Customer Experience (CX) platforms, with the ability to position, design, and articulate integrated solutions aligned to customer business outcomes
Expert-level consultative selling skills, including leading discovery, uncovering business drivers, influencing stakeholders, and guiding executive-level decision-making
Maintains current knowledge of products, applications, technical services, market conditions, competitive landscape, and promotional trends through ongoing research, seminars, and online training
Proven success selling complex technology solutions and professional services, with demonstrated ability to align solutions to customer needs and value
Proven ability to engage, partner, and execute effectively with sales teams to drive territory goals and revenue outcomes
Demonstrated project management skills, including planning, coordination, and execution across multiple stakeholders
Ability to execute on territory objectives, sales metrics, and practice-level goals
Ability to adapt quickly to changing business priorities, coverage models, and customer requirements
Strong interpersonal, consulting, and presentation skills, with the ability to communicate complex concepts clearly to both technical and non-technical audiences
Excellent oral and written communication skills, including executive-level presentations and documentation
Strong passion for continuous learning, professional development, and mentoring others
Highly motivated, self-starting, and results-oriented with the ability to work independently
Creative and strategic thinker with a track record of proactively identifying opportunities to increase sales and customer value
Strong analytical and problem-solving skills, with the ability to evaluate complex situations and recommend effective solutions
Ability to communicate constructively and professionally with management, peers, and cross-functional teams
Demonstrated ability to understand, retain, and apply written and verbal instructions; organize and prioritize multiple tasks; exercise sound judgment; and operate effectively in a fast-paced environment
Ability to travel as required to support customers, sales teams, and partner engagements
Benefits
Annual bonus target of $35,000 subject to terms and conditions of plan
Company
CDW
At CDW, we know how to make technology work so people can do great things.
10001+ employees
H1B Sponsorship
CDW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (49)
2023 (37)
2022 (86)
2021 (44)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$58.74M2015-08-01Post Ipo Equity· $58.74M
2013-06-27IPO
2008-07-31Series Unknown
Leadership Team
Christine Leahy
President & CEO
Sanjay Sood
Chief Technology Officer
Recent News
2026-01-05
2025-12-24
2025-12-03
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