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Ricoh USA, Inc. · 3 weeks ago

Field Services Support Representative

Burlington, NJ

Full-time

Onsite

New Grad, Entry Level

Ricoh is a company that provides a variety of products and services. They are seeking an entry level technician to service and repair small printers and low-end segment devices, providing installation, maintenance, and customer training at various locations.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Achieves expected productivity levels associated with assigned workload and level of experience

Takes responsibility for territory, inventory and customer relationships and escalates appropriate issues in a timely manner

Demonstrates good technical and customer relation skills

Invoices for services outside of contractual obligations

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment

Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices including scanning and @remote type technologies

Performs effective troubleshooting and repairs or replaces equipment components as necessary

Demonstrates required digital competencies associated with assigned products and level assignment

Completes technical training on new technologies as assigned

Effectively executes all required territory management and call handling procedures

Works closely with sales partners to maximize leads and upgrade opportunities

Maintains and manages parts inventories with a high degree of accuracy

Assist with calls in support of other calls on vacation/training

Completes all required administrative tasks in an accurate and timely manner

Complies with all company policies

Interacts with external customers for the purpose of determining service needs ensuring overall high level of customer satisfaction

Exhibits professional appearance and professional demeanor at all times

Maintains productive, professional relationship with all company personnel, contributing to the overall success of the team

Responsible for maintaining a "car stock" inventory

Performs other duties as assigned

Qualification

Electro-mechanical devicesElectrical circuitryBasic networkingTroubleshootingCustomer servicePhone etiquetteTechnical readingMobile technologyInterpersonal skillsVerbal communicationWritten communication

Required

Requires high school diploma

Requires a valid state driver's license and minimum level of auto insurance coverage per company policy as position entails extensive use of personal car while on company business

Requires some working knowledge of electro-mechanical devices, electrical circuitry, electronics and elementary levels of networking competency

Utilizes available tools and resources to demonstrate logical troubleshooting approach to resolving problems

Possesses strong interpersonal and verbal, written, as well as phone etiquette communications skills

Possesses excellent customer service skills including ability to follow up to ensure closure of issues

Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications

Can follow pre-established guidelines, analyze and manage equipment issues to resolve equipment requirements for repair, routine maintenance and installation

Proficient with mobile technology and associated operating systems

Preferred

Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)