RoomPriceGenie · 1 month ago
Remote Head of Account Management - Revenue Management (m/f/d)
United States
Full-time
Remote
Director/Executive
7+ years expRoomPriceGenie is dedicated to helping hoteliers achieve optimal pricing through innovative solutions. As the Head of Account Management, you will lead the global Customer Success organization, focusing on customer adoption, retention, and satisfaction while ensuring the effective use of revenue management solutions.
HospitalitySoftwareTravel
Responsibilities
Define and execute the global Customer Success strategy, aligning it with company growth objectives and customer needs
Build, lead, and mentor a team of Revenue Account Managers
Develop and monitor KPIs for customer health, retention, and expansion, ensuring a proactive and data-driven approach to success management
Partner closely with Product, Sales, and Marketing to ensure customer feedback informs roadmap development and go-to-market strategy
Own renewal and expansion strategies, driving adoption and lifetime value across the customer base
Serve as the executive sponsor for key enterprise accounts, fostering trusted relationships at the C-suite and revenue leadership level
Champion the voice of the customer internally, ensuring product direction, support, and operations are aligned with customer goals
Oversee escalation management, ensuring timely resolution and high satisfaction through collaboration with cross-functional teams
Design and optimize customer journeys, playbooks, and success frameworks that scale across regions and segments
Establish strong reporting and analytics capabilities to track adoption, NPS, renewal rates, and account performance
Collaborate with Finance and Sales to accurately forecast renewals and revenue growth from existing customers
Standardise onboarding, training, and continuous learning programs to ensure consistent delivery and excellence across all touchpoints
Qualification
Required
7+ years of experience in Customer Success, Account Management, or Client Services, with 3+ years in leadership roles
Experience working with or within hotel technology companies
Deep understanding of hospitality revenue management principles, pricing optimization, and hotel distribution ecosystems
Proven ability to lead global or multi-regional teams, scaling customer success programs in a SaaS environment
Strong analytical mindset
Exceptional executive communication and stakeholder management skills
Demonstrated success in improving retention, driving adoption, and growing recurring revenue
Highly organized, adaptable, and collaborative — a leader who builds trust internally and externally
Preferred
Background in Revenue Management or Hospitality Operations
Project management certification or proven ability to manage large-scale process initiatives
Experience in a high-growth SaaS company environment
Benefits
Remote-First Model: You can work flexibly from anywhere.
One Team, One Vision, One Goal: We’re in this together!
Epic Team Gatherings: Every year, we bring our global crew together for a week of networking, brainstorming, and fun.
Growth and Development: We’re all about lifelong learning!
5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty.
Birthday Celebrations: It’s your day, so take it off!
Flexible Hours: We get it—life happens!
Wellbeing Matters: Your mental health is a top priority.
BetterHelp Support: We also offer BetterHelp, a professional online therapy and counseling platform.
Company
RoomPriceGenie
RoomPriceGenie is a revenue management system designed to optimize room pricing for independent hoteliers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.77MKey Investors
Five Elms CapitalFounderful
2025-02-17Series Unknown· $75M
2023-07-01Seed· $0.19M
2022-12-06Seed
Recent News
2026-01-16
2025-11-08
2025-10-13
Company data provided by crunchbase