Citi · 18 hours ago
Agency and Trust Bilingual Intermediate Associate Analyst
Tampa, FL
Full-time
Onsite
Entry, Mid Level
$63K/yr - $87K/yr
2+ years expCiti is a global financial services company, and they are seeking an Agency and Trust Bilingual Intermediate Associate Analyst. The role involves transaction processing execution for Agency & Trust operations in Latin America, ensuring compliance with various contractual obligations and providing operational support.
BankingFinanceFinancial Services
Responsibilities
Perform operational activities during the phases of Implementation, Administration, and Termination according to the Agency & Trust deal agreements
Support with the Implementation activities of Electronic Banking for clients (internal and external)
Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country
Follows established procedures to identify problems related to Operational activities that require investigation or research
Update of procedures, instructions, manuals, and checklist of the area
Delivers reports to satisfy management requirements and support control activities
Provide assistance regarding Projects related to Agency & Trust business
Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to adhere to audit and control policies. (incl. reconciliation, accounting, payments, and other processing systems)
Timely management and escalation of all requests inquiries issues errors
Demonstrates an intermediate level of understanding of products and processes, and of how duties relate integrate with others in the team and closely related teams
Demonstrates an excellent knowledge of bank related systems
Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex sensitive information, while being sensitive to audience diversity
Act as backup of other positions of the Issuer Services Ops group (as required). Provide support in any other activity that is assigned
Work on holidays and at different time-zones to service the respective Latin American countries
Read, analyze, and understand the different contracts for each client in different jurisdictions
Execute the day-to-day activities according to the contractual obligations for each client, using our core system as tickler
Input the operational activities into the Issuer Services Workstation platform according to the transactional Checklist
Input the evidence of each task performed into the system or Share drive
Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.)
Prepare and send (according to the A&T contract and frequency) the commission collection letters to the clients
Execute of the electronic invoice process and accounting register
Record the commissions and their monthly accrual according to the Fee Schedule of each contract
Ensure to complete control log daily, to assurance that all instructions received were performed
Daily, balance the accounts of the different contracts
Confirmation of the balance sheet review in system, with the supporting documentation
Review, input, or approve (depending on the role) accounting entries, into the core system, according to the contract obligations
Produce local regulatory reports related to Agency & Trust business required by Regulators for Latin American Countries
Support on the preparation the monthly (internal) financial statements of the trust agreements
Provide metrics and controls related to all activities performed as defined by bank Policies or internal decision
Update of procedures, instructions, manuals, and checklist of the area
Provide evidence for the MCA/ GRC process
Qualification
Required
Minimum 2 Years' experience in the financial service industry
Proficient in Microsoft Office with an emphasis on MS Excel and Power Point
Ability to work properly and effectively as a member of the Operations Team, aimed at achieving the group's objectives
Ability to work well under pressure, with tight deadlines, high volume, high risk and demanding environment
Must have excellent attention to detail and accuracy
Excellent client relationship skills, as will be having daily interaction
Proven interpersonal skills. Customer focused. Highly organized and proactive
Quick learner. Ability for a good understanding of activities, policies, procedures, regulations of different countries and concepts of the work area
This position requires knowledge of the bank's policies, to execute the activities aligned to it. In that sense, the candidate must have the ability to fully understand the policies that govern our business and be updated of changes in them
Preferred
Proficiency in English, Portuguese, and Spanish (desirable)
Bachelor's/University degree in accounting, preferred with Specialization in Economics, Finance, Business Administration
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (1386)
2024 (849)
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2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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