Apply on Employer Site

Heart of Texas Goodwill Industries, Inc. · 3 weeks ago

Case Manager - Success Coach

Bryan, TX

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

Heart Of Texas Goodwill Industries is seeking a Case Manager - Success Coach to implement and conduct case management services for participants in specialized Mission Services programs. The role involves providing support services, creating individualized career plans, and conducting job readiness training to enhance participant success.

EmploymentNon ProfitRecruitingStaffing Agency

Responsibilities

Conduct case management functions such as program applicant screenings, assessments, enrollments, documentation collection and follow-up activities as required by designated program

Provide support services to enhance program participants successes such as community referrals, sending employment opportunities and job retention coaching

Create Individualized Career and Financial Plan (ICFP) based on goals, barriers and other obstacles identified by the Success Coach, program participant, and potential partnering agencies

Conduct in-person or virtual job readiness, soft-skills, financial literacy and/or computer classes/trainings to help upgrade program participants’ skills and/or achieve employment

Administer and collect program and class evaluation surveys and feedback forms from program participants and other stakeholders

Provide meaning coaching opportunities to help program participants with problem solving skills, life-skills, setting priorities and identifying values

Maintain an encouraging, positive and respect learning environment while providing exceptional customer services to program participants, partnering agencies and other stakeholders

Meet regularly (in-person or virtually) with participants to assess program progress, provide supports and constant encouragement

Input all participant documentation, program/training progress, activities and case notes into Goodwill’s participant tracking database or designated spreadsheets

Ensure all participant files are adequately maintained and all records are kept confidential

Provide documented monthly participant successes/stories to Mission Services Director

Ensure adequate materials, supplies and equipment are available to support the professional delivery of all program activities, classes and participant needs

Other duties as assigned by the designated Coordinator or Mission Services Director

Qualification

Case managementJob readiness trainingFinancial literacyMicrosoft WordMicrosoft ExcelTeam buildingInterpersonal skillsOrganizational skillsCommunication skillsProblem solving

Required

Bachelor's degree in Social Services, Human Services, or another related field required

Employment and education experience can be substituted for bachelor's degree at the discretion of the Vice President of Mission Advancement

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to write speeches and articles for publication that conform to prescribed style and format

Ability to effectively present information to top management, public groups, and/or boards of directors

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Must maintain a valid driver's license, auto insurance, and a driving record acceptable to Goodwill's liability insurance provider

Proven ability to work with individuals with different interests and opinions and to build effective teams in a volunteer environment

Ability to communicate orally and in writing to a wide range of people

Effective planning and organizational skills

Appropriate level of computer skills

Computer skills to include proficiency in Microsoft Word and Excel

High level of energy, motivation, persistence, and positive attitude

Able to effectively manage time, be flexible, and juggle multiple projects and shifting priorities

Strong organizational skills and attention to detail

Display good interpersonal skills, including a positive, collaborative attitude

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to talk or hear

Must be able to sit or stand for long periods and be able to lift at least 50 lbs

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

Must be flexible to work in all types of settings and hours as required by individual project requirements