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Westward360 · 1 month ago

General Manager - Community Association Management

Woodstock,IL,US

Full-time

Onsite

Director/Executive

$90K/yr - $110K/yr

7+ years exp

Westward360 is a leader in the Community Management industry, looking for a General Manager to help grow their Woodstock office into a national brand. The role focuses on revenue growth, product superiority, and strategic guidance within the Association Management division, while providing strong leadership and mentoring to staff.

Real Estate

Responsibilities

Implement company vision, strategy and culture by promoting initiatives of the Member Company President (MCP) and SVP of Community Management

Aid MCP and CFO to develop and manage the annual CAM budget for the division, ensuring financial targets are met

Identify revenue opportunities that add value to the client experience

Recruit, train, and mentor employees to build a skilled and motivated team

Develop and train the management of the staff

Conduct performance evaluations for staff and provide feedback for continuous development

Responsibility for the assignment/reassignment of accounts and portfolios as needed. Ensure manager ratios reach a minimum of 1.8 to 2.0 for all managers across CAM division

Provide strong leadership to staff, fostering a positive and productive work environment

Provide reporting to SVP on a bi-weekly basis of what is being done to encourage and capture Claims Processing, Project Coordination, Loan Coordination, CAM Fee Schedule Revenue

Work with SVP and Capital Coordinator to establish and verify schedule/project list and that projects managed by CMs are tracked and monitored

Assisting in organizing and leading weekly CAM Level 10 meetings delegated as SVP of CAM sees fit.. Incorporate any additional decision makers or cross-departmental staff for these as needed or helpful

Assisting in organizing and leading weekly CAM staff meetings, delegated as SVP of CAM sees fit

Work with Yellowjacket Maintenance to develop opportunities for additional maintenance market share within the portfolio

Assist EVP with strategies related to sales, including assisting in RFP responses, attending presentations, and work with the Onboarding team to enhance the new client experience

Analyze Net Promoter Score (NPS) feedback and implement solutions to address customer feedback with appropriate staff

Ensure escalation path via org chart is being followed; report if leaders are skirting this/not being accountable to their teams

Monitor opportunities/needs to shift teams, create new teams, and identify leadership potential amongst current staff

Help improve operations. Our company is growing! We need leaders that contribute in positive and meaningful ways that push the organization forward

Qualification

Community Association ManagementBudget ManagementLeadershipCMCA CertificationAMS CertificationPCAM CertificationGoogle WorkspaceTeam ManagementCommunication SkillsPresentation SkillsSelf-motivated