UHS · 1 month ago
Patient Accounts Team Lead
Richmond, VA
Full-time
Onsite
Entry, Mid Level
1+ years expUniversal Health Services, Inc. (UHS) is one of the nation’s largest providers of hospital and healthcare services. The Patient Accounts Team Lead will coordinate the operational activities of the customer service department, handle patient calls, resolve issues, and ensure customer satisfaction.
Health CareHospitalMedicalPersonal Health
Responsibilities
Handle patient calls via phone to obtain information necessary to resolve concerns or complete tasks
Work with Customer Service Manager and peers to resolve issues associated with customer service
Assist patient inquiries by resolving timely and providing accurate information for issue resolution
Set example and maintain courteous and professional attitude with internal and external customers and co-workers
Completes training of new hires and ongoing in services as appropriate concerning areas of responsibility and payer specific updates
Monitor incoming call volume to assure patient satisfaction
Monitor and coach individual productivity standards on a daily, weekly and monthly basis to assure customer satisfaction goals and objectives are met
Review and/or create daily, weekly and monthly reports as assigned
Other duties as assigned
Qualification
Required
Ability to learn quickly, build and maintain long term relationships and work with minimal supervision
Detail-oriented with the ability to work on multiple, competing, priorities
Proficient in Microsoft Office and Windows products
Strong written and verbal communication skills; strong analytical, organizational and time management skills required
Gathers and analyzes information skillfully
Preferred
Minimum 1 year of experience in an office setting highly preferred
Knowledge of managed care payers and medical terminology is preferred
Benefits
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Company
UHS
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-09-17Post Ipo Debt· $500M
2007-04-16Acquired
1981-07-17IPO
Leadership Team
Marc D. Miller
President and Chief Executive Officer
M
Matthew D. Klein
Sr. Vice President and General Counsel
Recent News
Behavioral Health Business
2026-01-11
2026-01-09
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