AptDeco · 1 month ago
Customer Care Associate
United States
Full-time
Remote
New Grad, Entry LevelAptDeco is a company focused on providing seamless furniture buying and selling experiences for customers. The Customer Care Associate will ensure customer satisfaction by addressing inquiries, coordinating logistics, and providing feedback to improve operations.
E-CommerceFurnitureMarketplace
Responsibilities
Support our users with fast, efficient service and inspiring a growing user base to share the AptDeco experience
Respond to emails and support user issues promptly ensuring that upset users turn into passionate evangelists
Coordinate logistics between buyers and sellers
Provide feedback to our Engineering and Operations Teams to streamline processes and support in scaling a vibrant business
Support in identifying new ways to get the AptDeco experience in front of new users
Be responsible for other ad hoc projects that come up during the year
Qualification
Required
Strong organizational, analytic, written, and verbal communication skills
Experience in a customer service or technical support environment with a strong desire to help people
Excellent time management skills and self-motivation. You follow through on tasks and don't get overwhelmed easily
Creative problem solving experience. You have the ability to stay solutions-oriented when presented with a challenge
Familiarity with G Suite apps
Preferred
Previous experience working at a startup is a plus
Company
AptDeco
AptDeco is a peer to peer marketplace for buying and selling furniture.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$8.66M2023-03-20Equity Crowdfunding· $6.15M
2019-01-03Seed
2016-08-18Seed· $2.52M
Leadership Team
Reham Fagiri
Co-Founder & CEO
Kalam Dennis
Co Founder
Recent News
Business Insider
2025-06-13
2025-05-01
Company data provided by crunchbase