Apply on Employer Site

Mental Health Resource Center, Inc. · 3 weeks ago

SQL Application Support Specialist - Healthcare EHR

Jacksonville, FL

Full-time

Onsite

Entry Level

1+ years exp

Mental Health Resource Center is a not-for-profit organization providing a range of mental health services. They are seeking a SQL Application Support Specialist to support, analyze, configure, and test the EHR system’s functionality, ensuring compliance with billing and coding requirements.

Health CareMental HealthNon ProfitTherapeutics

Responsibilities

Configuration, Maintenance, Reporting and Support: Assists in the configuration and maintenance of the SmartCare system modules including SQL tables

Interact with pertinent personnel to identify data needs, create, test and maintain accurate and effective SQL reports and scripts in support of billing and state reporting functions

Assists in the development and maintenance of the Dynamic Form Architecture (DFA) and interoperability for the EHR system for existing and future functionality adoption

Testing of new or revised EHR functionality including the development and update of test plans, testing, troubleshooting and final acceptance

Maintains the updates of all internal and external documentation related to reporting, claims configuration and policy changes

Fully supports internal audits and responds timely to any resulting action plans

Accountable for outstanding customer service to all external and internal customers

Assists in the accurate and timely loading of the following (including annual updates): Payor contracts, Providers, Fee schedules, Code Set Mapping, and Specialized Rules and Alerts

Serves our staff as a support team resource for our information systems. Supporting functions of the software, including but not limited to; AR Month End close processing, Quality Control and Audits, generation and distribution of SQL reports and review of Census

Ensures the timeliness of adding new users, staff transfers and termination requests of users from our systems and systems access

Maintains email group management and support for our internal and external email systems

Reviews and updates calendar reminders for contract renewals, knowledgebase administration and process/procedural reviews

Performs periodic site visits, virtual or physical, to conduct user group discussions, workflow design reviews and/or provide updates on system changes

Specialist will provide support for the organization’s financial, payroll and HR applications including quarterly updates and assisting the software vendors with troubleshooting

Training: Assists in Role Specific Billing Training as needed (System and Procedural Updates)

Maintains Billing Training support documentation and materials

On-Call - IT Hotline: During normal business hours: Resolves user problems as reported via the IT Hotline

As scheduled by IT management, receives and resolves IT Hotline calls on nights, weekends and holidays

Resolves, if possible, otherwise consults with or refers problems to other IT technical staff

Utilizes remote PC administration tools to resolve user problems. When required, travels to facilities to resolve system or application related issues