Retool · 1 month ago
Technical Account Manager, Enterprise
New York
Full-time
Onsite
Senior Level
5+ years expRetool is experiencing rapid growth and is looking for a Technical Account Manager to partner with strategic customers and facilitate their onboarding to the Retool platform. The role involves serving as a technical liaison, ensuring customer success, and advocating for customer needs within the company.
Enterprise SoftwareProductivity ToolsSoftwareSoftware Engineering
Responsibilities
Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business
Establish regular touchpoints to review customer usage, health, and expansion opportunities
Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies
Document customer use cases and success stories for case studies, testimonials, and EBRs
Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution
Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives
Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts
Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams
Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training
Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources
Contribute to the growth and development of the TAM team by participating in the hiring process
Qualification
Required
5+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant
2+ years as a software engineer or developer
Computer Science degree or experience building applications with SQL, Javascript, and APIs
Familiarity with both front-end and back-end development concepts
Ability to navigate and solve open-ended technical challenges in dynamic environments
Proven capability to address technical concerns and provide solutions in real-time customer discussions
Exceptional written and verbal communication skills
Company
Retool
Retool is a software development company that offers solutions in AI apps, documentation, developer tools, and external apps.
201-500 employees
H1B Sponsorship
Retool has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
2022 (13)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$141MKey Investors
Sequoia Capital
2022-07-27Series C· $45M
2021-12-22Series C· $20M
2020-10-20Series B· $50M
Leadership Team
David Hsu
Founder, CEO
Recent News
SV Angel
2025-12-01
Company data provided by crunchbase