Stevenson University Online (Official Page) · 4 months ago
Senior Financial Aid Advisor
Baltimore, MD
Full-time
Onsite
Mid, Senior Level
$21.63/hr - $25.48/hr
3+ years expStevenson University Online is seeking a Senior Financial Aid Advisor responsible for providing direct service to students and their families regarding the financial aid process. The role involves evaluating financial aid applications and determining aid packages in accordance with various policies governing financial aid.
Higher Education
Responsibilities
Serve as a member of the Office of Financial Aid
Serve as senior leader of the Financial Aid advisor team
Train new Financial Aid advisors
Support the Associate Director of Financial Aid in supervising Financial Aid Advisor team
Answer general and specific questions concerning financial aid and Stevenson University
Evaluate caller needs and provides responses and solutions or determine the call should be researched by other staff members
Provide follow-up to all inquiries when needed
Assist students and parents in the completion of financial aid forms
Counsel and advise students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and money management
Provide a default management and debt counseling program to students
Answer questions, inquiries, or requests from students, parents, or campus constituencies regarding financial aid programs
Assist the financial aid staff in returning phone messages
Collect and track financial aid documents
Screen aid applications and supporting documentation submitted by students for accuracy and consistency
Serve as the second line of contact for the financial aid office to students, parents, faculty, staff, and members of the community
Verify, and/or analyze financial data on students to determine aid eligibility; makes awards with federal, state, and/or institutional guidelines
Oversee the Federal Work Study process, outside scholarships, and alternative loan program
Participate in student recruitment, outreach, and retention programs
Qualification
Required
Bachelor's Degree plus three years of related experience processing Federal, State, and Institutional financial aid
3 years Ellucian experience processing financial aid or equivalent combination of education and experience
Working knowledge of Microsoft Office
Must be organized, detail oriented, able to multi-task and work independently
Ability to work well under pressure and in a fast-paced environment
Accuracy and attention to detail are imperative
Ability to collaborate with others and exercise sensitivity to matters of confidentiality
Excellent communication and presentation skills
Commitment to student service
Preferred
Extensive knowledge of Title IV programs and federal and state regulations
Customer service experience
Extensive knowledge of integrated financial aid systems, Ellucian/Colleague
Ability to work evenings and weekends as needed
Company
Stevenson University Online (Official Page)
Stevenson University Online (SUO) delivers high-quality, career-relevant programs in a personalized environment.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase