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Microsoft · 1 day ago

Azure Customer Engineer

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

$101K/yr - $199K/yr

3+ years exp

Microsoft is a leading technology company focused on empowering organizations and individuals. The Azure Customer Engineer will be the primary support and engineering contact for customers, responsible for resolving complex issues, driving project execution, and advocating for customer needs within Azure.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning

Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones

Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment

Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills

Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues

Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency

Qualification

Cloud ComputingTechnical SupportAzure ServicesProblem ResolutionData AnalyticsIdentityAuthenticationAutomation LanguagesCustomer ObsessionEffective CommunicationGrowth Mindset

Required

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience

3+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Preferred

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 5+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience

1+ year(s) of customer facing experience

Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc

Effective Communication: Ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution

Customer Obsession: Passion for customers and focus on delivering the right customer experience

Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment

Technical Skills: Deep understanding of cloud computing technologies with demonstrated hands-on experience in one or more of the following domains: Core IaaS: Compute, Storage, Networking, High Availability, Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks, Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc

Experience in one or more automation languages (PowerShell, Python, C#, Open Source)