Chemcraft Industries · 1 month ago
Future Opening: Customer Service Manager/Office Mgr (bi-lingual English/Spanish pref)
Chicago, IL 60639
Full-time
Onsite
Mid Level
$52K/yr - $58K/yrChemcraft Industries is a family-owned janitorial supply distributor based in Chicago, seeking a Customer Service Representative/Office Manager to enhance their customer service team. The role involves assisting customers with their inquiries, processing requests, and ensuring a smooth office operation while maintaining excellent customer relations.
Consumer GoodsSales
Responsibilities
Receive daily inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualification
Required
Comfortable using computers and customer management software
Ability to work well with a small team, provide excellent customer service
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative or in a similar role is preferred
Excellent phone and verbal communication skills (preferable bi lingual Spanish)
Benefits
401(k) matching
Bonus based on performance
Health insurance
Paid time off
Company
Chemcraft Industries
Chemcraft is a full service facility maintenance supply distributor in Chicago.
Founded in 1947
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase