PRI Technology ยท 16 hours ago
Director, ITIL/ITSM Infrastructure Operations
Manhattan, NY
Full-time
Hybrid
Director/Executive
$210K/yr - $230K/yrPRI Technology is seeking a Director of Infrastructure Operations for one of their top-tier investment clients in Midtown Manhattan. This role involves providing operational direction and leadership for the global enterprise infrastructure environment while ensuring adherence to ITIL standards and best practices.
Information Technology & Services
Hiring Manager
Lori Sklarski
Responsibilities
Responsible for monitoring and managing production voice / data networks, virtual environments, firewalls, storage infrastructures and enterprise messaging platforms
Reviews and participates in technical transition documentation to ensure that the service transition plan includes all key operational requirements and meets standards
Develops and maintains operations policies and standards. Participates in the execution of complex operations projects
Monitors the quality of operational support through project completion. Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery
Solutions-oriented, assertive leader with strong technical infrastructure expertise, project management, solutions delivery, customer service and excellent mediation skills. Broad-based management skills with strong planning, communication, organizational and decision-making ability
Broad-based cross-functional team manager with strong planning, communication, organizational and decision-making ability. Strengths include thought leadership, stakeholder management (internal/external), executive presentation and consultation, project plan development and implementation
Consummate professional with a track record of driving success by leading cross-functional core teams across all aspects of enterprise IT
Directly oversee and maintain critical operations deploying and managing a complex and global enterprise infrastructure system
Leads team on global projects, fostering culture of collaboration and support
Applies best practices in planning and managing the entire phase of multiple information technology projects to include budgeting, implementation, and utilization of quality that encompasses all enterprise layer technology disciplines
Maintained industry expertise and advanced knowledge in emerging technologies to serve as an internal consultant, advocate, change agent and mentor
Qualification
Required
ITIL and ServiceNow experience are a must!
Experience with Change Management and ITIL functions; someone who can build processes
Experience in managing enterprise-wide solutions and managing third party vendors and consultant arrangements in support of projects and day to day operations
Experience managing global enterprise infrastructure operations
Solid experience managing cloud and / or hybrid environments
Hands on engineering experience
Significant experience as a technology team lead
Experienced recommending & implementing cost effective enhancements for optimal capacity and performance of network environments
Strong systems troubleshooting skills
Excellent written and verbal communications skills
Bachelors Degree in Computer Science or Engineering
Preferred
Microsoft Certifications are a plus
Benefits
Very generous base salary (+bonus)
Employee benefits package
Company
PRI Technology
IT Staffing Solutions - Experience the Difference Working With Professionals That Understand Your Information Technology Needs and the Importance of Managing Your Costs! PRI Technology, a division of Perennial Resources International, is a full service Information Technology staff augmentation and executive search firm comprised of high performing industry professionals focused on your success.
Founded in 2002
51-200 employees
H1B Sponsorship
PRI Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Joseph Kelly
Chief Financial Officer
Company data provided by crunchbase