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ABC Home & Commercial Services - Texas · 3 months ago

Appliance Service Technician

Austin,TX,US

Full-time

Onsite

Mid Level

$60K/yr - $90K/yr

4+ years exp

ABC Home & Commercial Services is a family-owned business with over 75 years of history, dedicated to providing excellent service in appliance repair. As an Appliance Repair Specialist, you will perform high-quality repairs and replacements for various appliances, ensuring customer satisfaction and adherence to safety codes.

Real Estate

Responsibilities

Carry out general appliance repair skills such as troubleshooting various appliances- including circuit boards, switches, heating elements, pumps, compressors, motors, etc

Work with inspectors, suppliers, and co-workers to ensure correct project work while abiding by all codes

Accurately diagnose the cause of appliance repair issues, recommend options for repair, price repairs under company policy, complete repairs after authorization are received, collect and timely deliver payment from customer to office, complete and submit all required paperwork in a timely and accurate manner

Communicate effectively with supervisors, dispatchers, CSRs, and customers to ensure complete alignment at all times during the service repair or replacement process

Work with and train any helpers who may be assigned to work with you

Attend required department meetings and company or vendor training as required, and maintain necessary licenses or certifications and complete required continuing education

Exhibit professional conduct at all times, whether at the job site or driving company vehicles

Be available to serve periodic on-call rotation assignments (per schedule approved by the service manager) necessary to ensure 24/7/365 coverage

Qualification

Appliance Repair experienceCodesCustomer service skillsCommunication skillsMental aptitudePhysical abilityDependabilitySelf-motivation

Required

Appliance Repair experience required - at least 4 year minimum

Must hold a valid driver's license with an issue date of at least five years prior to the date of this application

Must know and understand all applicable federal, state, and local codes and practically apply them to each job

Ability to drive a vehicle with standard or automatic gear

Demonstrate the required level of mental aptitude and physical ability to do this job

Completed specialized courses in residential and commercial appliance practices and having a solid working knowledge of codes and safety measures

Excellent communication & customer service skills

High proficiency with emailing, instant messaging, and the use of various electronic devices and applications for effective communication/information sharing

Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure

Dependable and self-motivated with a desire to work year-round

Must maintain an active Driver's License and be insurable

Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures