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Andrews Federal Credit Union · 4 months ago

Assistant Branch Manager I

West Springfield, VA, USA

Full-time

Onsite

Mid, Senior Level

$59K/yr - $74K/yr

5+ years exp

Andrews Federal Credit Union is seeking an Assistant Branch Manager I to support and drive strategic initiatives related to member relationships and branch profitability. The role involves overseeing branch operations, coordinating staff training, and ensuring adherence to policies while maintaining excellent member service.

BankingCredit CardsFinanceFinancial Services

Responsibilities

Assist the Branch Manager to develop Andrews Federal's sales culture. Obtain and track sales/growth goals

Coordinate scheduling for Teller/FSR Training Programs. Assist Branch Manager to identify training and/or developmental needs

Oversee and approve expenditures as directed by the Branch Manager in compliance with the approved branch operating and capital budgets

Assist with SEG business maintenance and development

Conduct weekly staff meetings for training and informational purposes

Complete monthly staffing schedule, as well as periodic branch reports

Monitor teller and member service performance and daily activities to ensure adherence to policies and procedures and timeliness of work performed

Complete all monthly audits and reports in accordance with guidelines

Limit exceptions and member complaints. Coach and counsel branch team members as to the importance of properly posting/handling transactions

Participate in the hiring, separation, coaching, counseling and performance review process as required

Review all logs and operations to ensure adherence to policies and procedures as appropriate

Maintain proficiency in the processing of all types of branch transactions; assist members and serve as technical resource person for the FSRs and Tellers

Acting as FSR when needed

Reviewing loan applications and loan folders as well as completing Insurance and Gap sales reports

Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act

Maintains contact with Select Employee Groups to ensure excellent business relations and appropriate service level

Handle some of the call volume from the Operator, when necessary

Completes the promotional tracking forms for Marketing

Qualification

Teller experienceSupervisory experienceCustomer serviceATMsOrganizational skillsCommunication skillsConfidentiality

Required

Three years of teller and/or member/customer service experience

Two years of supervisory experience in a retail branch environment, which would have included cross-selling products and services, processing online transactions and managing cash and securities

Must have knowledge of ATMs and various office equipment

Excellent organizational, verbal and written communication skills with an attention to details required

Must be highly motivated and have the ability to maintain confidentiality

Company

Andrews Federal Credit Union

Andrews Federal provides financial support and guidance for more than 130,000 members, both military and civilian, throughout Maryland, Washington, D.C., Virginia, and New Jersey, as well as serving Joint Base Andrews, Joint Base McGuire-Dix-Lakehurst and military installations in Germany, Belgium and the Netherlands.

Founded in 1948

Suitland, Maryland, USA

201-500 employees