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University of Washington · 2 months ago

Research Study Assistant (Temporary)

Seattle Campus

Full-time

Hybrid

Entry Level

$21.28/hr - $23.91/hr

1+ years exp

The University of Washington is a leading institution committed to promoting social and economic justice. The Research Study Assistant will conduct telephone surveys as part of the Best Starts for Kids Health Survey, aimed at evaluating the effectiveness of a health initiative in King County.

EducationHigher EducationUniversities

Responsibilities

Contact respondents via phone call, text, and/or email

Motivate respondents to finish surveys as soon as possible, help the project meet completion goals, implement refusal prevention techniques for hesitant participants; maintain high response rates

Conduct scripted phone interviews with the assistance of data collection software and/or encourage participants to complete surveys online

Adhere to project protocol by maintaining confidentiality of participant information, using project tools properly, and keeping detailed and accurate records

Participate in weekly staff meetings, provide on-going feedback on survey administration and procedures, and assist in problem-solving solutions

Assist with other data collection and clerical tasks, as needed

Qualification

Fluent in EnglishFluent in ChineseFluent in RussianFluent in VietnameseOral communicationWritten communicationTechnology proficiencyInterpersonal skillsOrganizational skillsTeamwork

Required

Two years of college-level course work in a relevant academic area AND one year of appropriate experience

Must be fluent in English, as well as one of the following languages: Chinese (Traditional reading, Mandarin speaking), Russian, or Vietnamese

Ability to build rapport easily over the phone

Excellent oral and written communication skills

Strong interpersonal skills

Demonstrated organizational skills and attention to detail

Ability to work as a member of a cooperative team

Flexible schedule, available to work nights and weekends

Comfortable learning new technology and working with multiple electronic systems (MS Office, Teams, and Computer-Assisted Interviewing (CAPI/CATI) software)

Preferred

Previous customer service experience preferred

Understanding of data collection process preferred

Candidates with experience working with diverse communities, particularly working with African American and American Indian and Alaska Native communities locally, preferred