Supermicro · 1 week ago
Customer Success Program Manager (27318)
New York, NY
Full-time
Onsite
Mid, Senior Level
$110K/yr - $133K/yr
5+ years expSupermicro is a leading provider of advanced server, storage, and networking solutions for various customers worldwide. The Customer Success Program Manager will develop and implement account strategies to enhance customer satisfaction and drive business growth while managing key relationships and ensuring optimal performance.
Artificial Intelligence (AI)Cloud ComputingCloud InfrastructureEmbedded SystemsManufacturingSoftware
Responsibilities
Strategic Account Management: Set and achieve goals for specific accounts, aligning with segment objectives to deliver measurable outcomes
Pricing and Negotiation: Develop pricing strategies that meet business targets and manage commercial negotiations, including labor cost recovery
Customer Advocacy: Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels
Cross-Functional Coordination: Collaborate with multiple sites and teams to exceed customer expectations and ensure seamless execution
Growth and Innovation: Own pre-sales, after-sales, and customer satisfaction initiatives, while driving growth through next-generation solutions
KPI Accountability: Deliver on customer satisfaction metrics and maintain top-tier KPI scores across all locations
Program Execution: Ensure client programs are executed flawlessly, hitting all contractual and performance benchmarks
Risk Management: Proactively identify and mitigate risks, keeping stakeholders informed
Qualification
Required
Bachelor's degree or equivalent experience in a related field
5-8 years of sales or account management experience, preferably in IT or Data Center services
Familiarity with hardware IT industrial customer bases and a deep understanding of data center operations
Proven ability to manage complex processes, build strong customer relationships, and drive cross-functional initiatives
Expertise in operational, technical, and process optimization, coupled with an understanding of the broader business impact
Exceptional interpersonal and negotiation skills, with the ability to influence stakeholders at all levels
Benefits
Comprehensive Benefits: Inclusive of health, dental, vision, and retirement plans.
Access to bonus and equity programs, along with professional development initiatives.
Company
Supermicro
Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.5B2026-01-06Post Ipo Debt· $2B
2025-06-24Post Ipo Debt· $2.3B
2025-02-11Post Ipo Debt· $700M
Leadership Team
M
Matt Thauberger
Vice President of Strategy and Business Development
Somik Behera
General Manager, Software & AI Products
Recent News
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2026-01-09
Company data provided by crunchbase