Crown Castle · 2 weeks ago
Network Operations Technician
Forest Home, AL
Full-time
Onsite
Entry, Mid Level
$29.42/hr - $40.43/hr
2+ years expCrown Castle has been a leader in shared communications infrastructure for over three decades, providing solutions that enhance connectivity for communities and businesses. The Network Operations Technician will be responsible for installing, maintaining, and troubleshooting telecommunications circuits and equipment, ensuring reliable service delivery and network performance.
InternetMobileTelecommunicationsWireless
Responsibilities
Install, provision, test, troubleshoot, splice and maintain high-speed fiber optic transmission equipment and telecommunications circuits supporting service delivery
Perform and assist with the maintenance and configuration of all core technologies deployed
Responsible for supporting the reactive and proactive maintenance of Small Cell / DAS Networks
Typical responsibilities are resolution of Reactive Maintenance tickets and the completion of Preventative Maintenance and Network Acceptance tasks
Work with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Conduct and validate all testing of network equipment to ensure adherence to all Crown Castle Fiber procedures and equipment manufacturer’s specifications
Work with the Network Operations Center for final acceptance and testing of all newly installed equipment and rings
Tests to include validation of all provisioning, all alarm monitoring to the NMS (Network Management System), network switch protection, etc
Perform site survey of remote locations to ensure quality installation of all racks, equipment power plants, fiber cable, etc
Report any and all defects to the Operations Manager and /or OSP Project Engineer
Label and tag all equipment and cabling according to Network Engineering Diagrams
Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer
Perform both hardware and software updates and/or changes to remote site equipment as necessary
Complete and maintain electronic records of work completed on various assignments
Interface with customers and carriers in support of service delivery and assurance
Work independently for extended periods of time
Work closely with the NOC, Sales, Engineering, and customers
Respond to all network outages, impairments and emergencies in assigned area
Perform elevated “bucket truck” inspections and repairs
Complete all annual preventative maintenance inspections to Crown Castle standards
Operate and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer and Fiber Optic power meter
Operate PC or similar devices to gain access to Small Cell Network web based tools and complete assigned administrative tasks
Perform other duties and responsibilities as required and assigned
Qualification
Required
High school diploma or equivalent
Valid Driver's license required
Two (2) to five (5) years of experience performing installation and maintenance of telecommunications equipment (OSP / ISP preferred)
Working knowledge of SONET networks and hardware, WDM networks and hardware, Ethernet – 10/100/1000BaseT networks and hardware
Testing and delivering high speed telecommunications services
Operating variety of telecommunications test equipment
Technical knowledge of Fiber, Coax and Low voltage trouble shooting
Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs
Excellent organizational/administrative skills
Self-motivated team player
Excellent problem-solving ability
Work well in an unstructured environment
Ability to thrive in a dynamic problem-solving environment
Ability to multi-task in a fast-paced environment
Customer service orientation with a strong problem-solving approach
Strong communication skills
Ability to work in Web Based ticketing and network monitoring systems
Preferred
Associate degree or equivalent work experience
CCNA Certification (or equivalent)
DOT / Bucket Truck
Experience with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test
Experience with advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer
Experience with hardware and software updates and/or changes to remote site equipment as necessary
Experience interfacing with customers and carriers in support of service delivery and assurance
Experience performing elevated “bucket truck” inspections and repairs
Experience operating and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer and Fiber Optic power meter
Benefits
Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
10 company holidays plus 2 floating holiday.
All offices provide free beverages and snacks.
Company
Crown Castle
Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.
1001-5000 employees
H1B Sponsorship
Crown Castle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (17)
2023 (22)
2022 (22)
2021 (16)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$2.83B2024-08-01Post Ipo Debt· $1.25B
2023-12-04Post Ipo Debt· $1.49B
2001-04-25IPO
Leadership Team
Cathy Piche
EVP-COO Tower
Daniel Schlanger
Senior Vice President
Recent News
2025-12-03
2025-12-02
2025-11-14
Company data provided by crunchbase