Courser · 2 months ago
Dispatcher
Pleasant Grove, UT
Full-time
Onsite
New Grad, Entry LevelCOURSER accelerates the growth of IT service provider companies, and they are seeking a highly organized Dispatcher to join their support team. The Dispatcher will manage and prioritize incoming support requests, assign tasks to technicians, and ensure prompt resolution of issues while maintaining excellent communication and multitasking skills.
Information Technology & Services
Responsibilities
Serve as the first point of contact for all incoming IT support requests through phone, email, and ticketing systems
Assess the priority and urgency of incoming tickets, categorize them accordingly, and assign them to appropriate IT technicians based on skill level and availability
Track and monitor the progress of tickets, ensuring they are resolved within designated service level agreements (SLAs)
Provide updates to clients and end-users on the status of their requests
Communicate effectively with team members, providing necessary details for efficient task completion
Maintain accurate records of all support requests, including resolution times and any follow-up actions
Escalate complex or critical issues to senior IT staff as needed
Assist in generating reports on ticket volume, technician performance, and common issues to aid in improving IT processes
Qualification
Required
High School diploma or equivalent; Associate degree or certification in IT or a related field preferred
Previous experience in a helpdesk, IT support, or dispatcher role is a plus
Basic understanding of IT terminology and familiarity with computer systems, networks, and software
Strong organizational skills, with the ability to prioritize and multitask
Excellent communication skills, both written and verbal, with a customer service-oriented approach
Ability to work under pressure and remain calm in fast-paced environments
Preferred
Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is highly preferred
Familiarity with common IT frameworks such as ITIL
Experience in scheduling or coordinating workflows in an IT or technical environment
Knowledge of remote troubleshooting tools and techniques
Benefits
Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Company
Courser
We’re Courser. A partnership platform that helps technology service companies identify and take the next step in growth.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan McNally
Chief Operating Officer
Company data provided by crunchbase