Raymour & Flanigan Furniture and Mattresses · 1 month ago
Customer Service Lead starting at $19 hourly
Norwalk, CT
Full-time
Hybrid
Mid Level
$19/hr - $19/hrRaymour & Flanigan is a company that prioritizes the well-being of its associates to enhance customer satisfaction. As a Customer Service Lead, you will assist customers throughout their purchasing journey, manage payments, and address customer inquiries while supporting a small team to improve the shopping experience.
E-CommerceFurnitureRetail
No H1B
Responsibilities
Consistently to provide genuine, friendly, personable, and professional service
Effective communication, interpersonal, and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
Liaison between senior leadership and team members
Proactively resolve escalated customer issues
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Qualification
Required
Consistently to provide genuine, friendly, personable, and professional service
Effective communication, interpersonal, and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
Liaison between senior leadership and team members
Proactively resolve escalated customer issues
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Benefits
Health benefits
401k with company match plus profit sharing
Cross training
Annual breakfast prepared by our owners
And so much more!
Company
Raymour & Flanigan Furniture and Mattresses
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide.
Founded in 1947
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
First Citizens Bank
2024-01-03Debt Financing· $16M
Leadership Team
Scott Laverty
Chief Information Officer
Recent News
2025-10-23
Bread Financial Payments, Inc.
2025-10-23
2025-10-23
Company data provided by crunchbase