Knight Watch ยท 1 day ago
Service Systems Engineer
Kalamazoo, MI
Full-time
Onsite
Entry, Mid Level
2+ years expKnight Watch, Inc. is one of the fastest-growing Commercial Security Systems & Building Automation providers in Michigan. They are seeking a Service Systems Engineer who will be responsible for programming, commissioning, and providing technical support for various security systems and solutions. The role involves collaborating with customers and internal teams to ensure system functionality and customer satisfaction.
Information ServicesInformation Technology
Responsibilities
Completes software programming utilizing standards as required
Communicates detailed information regarding the design and operation to customers, Knight Watch staff and subcontractors
Manage and complete programming and downloading of system controllers and peripherals
Performs commissioning of all system controllers as required
Ensures system functionality when compared to project documents and expectations
Revise project documents for accurate as-built and commissioning documentation
Provides coaching, mentoring and technical assistance to installation and service technicians
Ensure that delegated tasks are performed accurately in a timely manner
Attend project meetings as required
Communicate project details to project manager, technicians and customers as required
Application Engineers must provide customers with ongoing technical support
This support includes responding to customer issues, providing updated software that solves bug issues, performing installations for customers and working with the customer service team
In order to design and re-design effective applications, Application Engineers / Programmer must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions
They generate ideas for software products that innovate and fill gaps in the current market
Performs training for owners and operators
Develops site-specific training that ensures the owner/operator has been trained
Provides proper documentation and manuals for system operation
Establish and cultivate long-term relationships with customers, contractors, consultants and subcontractors
Ability to troubleshoot Windows Operating Systems for Servers, PC, Laptops and Tablets
A good understanding and implementation of IP networks at all OSI layers, including the tools and methods used to troubleshoot them
Ability, drive and ambition for continued learning on system control technologies
Research, learn and understand how new products can be implemented, i.e., R&D
Ability to be on call
Qualification
Required
2 years of Security Industry Experience or equivalent
Proficient in Microsoft Office, Visio, AutoCad, Adobe Creative Suite
Strong Computer and Networking skills
Proficient with and knowledgeable of different Operating Systems
Willing to obtain a comprehensive technical understanding of all current product offerings
Understanding of how our products and services will work with other systems
Application and programming skills for products and services offered
Good understanding of OSI Layer 3, e.g., IP addressing, CIDR, tunneling
Good understanding of OSI Layer 2, e.g., VLANs and Ethernet
Good understanding of Routing and ACLs
Ability to use and understand troubleshooting utilities, e.g., Wireshark, ping, traceroute, netstat
Solid understanding of SQL, including server administration, query design, etc
Knowledge of RAID 1, 5 and 6; SANs and NAS; and other storage systems and their capabilities and limitations
Ability to replace hardware on servers, desktops, laptops, etc
Ability to perform system administration tasks, including management of: event logs, scheduled tasks, services, DCOM configuration
Knowledge of standard sysadmin technologies and utilities, e.g., RDP, VNC, SSH, pstools
Assist with internal systems and network design and maintenance as needed
Excellent problem solving and analytical skills
Excellent Customer Service skills
High School Diploma
Driver's License
Benefits
Competitive benefits package including medical, dental, and vision insurance, along with company match to 401(k).
7 Paid Holidays each year.
Competitive pay and a personalized road map that outlines pay increases upon completion of projects, trainings, etc.
Paid time off that can be used for vacations, sick time, and personal days!
Well-rounded approach to employee wellness with benefits such as free healthy snacks and a Free Employee Assistance Program provided to you & anyone living in your home!
Choice of Company Phone or using your own iPhone with a monthly reimbursement!
Based upon role you are given a company vehicle. Gas and Maintenance is covered for all vehicles.
Up to $1,500 per semester tuition reimbursement!
Ongoing employee engagement activities ranging from our Knights of The Round Table International Trip to our Company Bonding Events!
An in-depth onboarding program, being assigned a mentor, and thorough on-the-job training.
Company
Knight Watch
Knight Watch are driven to provide solutions that better the lives of our customers and employees.
51-200 employees
H1B Sponsorship
Knight Watch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Rebecca F.
CFO
Recent News
2025-02-24
2024-10-25
Company data provided by crunchbase