Collectors · 3 weeks ago
PSA Hobby Concierge Representative, Santa Clara, CA
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $22/hrCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a PSA Hobby Concierge Representative to provide a world-class customer experience at submission centers in physical hobby shops and to assist customers with their submissions and inquiries.
Consumer ApplicationsConsumer ResearchConsumer Software
No H1B
Responsibilities
Responsibly handle all submissions to keep items safe and secure until pick-up
Receiving and processing submissions at the shop
Prioritizes responsibilities during submission center hours
Organizes and processes orders by service level and expedites orders as necessary
Supports the PSA/DNA team and works with the shop management for events that the team can support
Resolves escalated customer complaints and issues in person, over the phone, or through email
Actively solicit business in the shop
Provide weekly updates on submission center performance
Works closely with management and the hobby shop team to improve processes and drive revenue
Looks at ways to improve processes and the overall customer experience
Qualification
Required
Valid driver's license is required
Able to travel up to attend various shows and special events
Communication Skills - The ability to communicate with others effectively in order to resolve conflicts, solve problems and, most importantly, maintain and generate business
Problem Solving: Ability to identify and resolve problems quickly and accurately, with limited supervision
Time Management: Ability to coordinate time and job duties to process orders quickly and efficiently
Interpersonal Skills: Communicate clearly and intelligently with other departments as well as others outside of the organization
Teamwork: Willingness and ability to work well with others while balancing team and individual responsibilities
Organizational Support: Follow policies and procedures set forth by the company
Judgment: Make appropriate decisions using critical thinking and based on company policies and procedures
Organization: Ability to multi-task, manage time efficiently, and prioritize what work needs to be done first
Professionalism: Approach others with respect and work well under pressure
Quality: Complete work with accuracy and attention to detail
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Hand Use: Regular hand use for various tasks
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
Sitting or Standing: Ability to sit or stand for extended periods of time
Preferred
Having a valid passport is preferred (but not required)
Benefits
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company
Collectors
Collectors offers authentication and sale services for high-value collectibles.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2022-03-30Private Equity· $100M
1999-11-12IPO
Leadership Team
Nat Turner
CEO
Jack Archer
Creative Director
Recent News
Sports Business Journal
2025-12-16
Orange County Business Journal
2025-10-25
2025-05-16
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