Cloud at Work · 7 hours ago
Cloud Onboarding Engineer
United States
Full-time
Remote
Senior Level
$75K/yr - $90K/yr
5+ years expCloud at Work is a Sage-accredited Strategic Hosting Provider that delivers expert services to enhance business efficiency. The Cloud Onboarding Engineer will oversee technical projects related to client onboarding and support, ensuring a seamless experience for new and existing clients.
Cloud ComputingCloud Data ServicesCloud InfrastructureConsultingPrivate Cloud
Responsibilities
Act as a voice for the client as needed
Manage new client onboardings into VMware and Azure, change requests and upgrades
Respond to tickets and requests from clients, partners, and internal teams following our SLAs
Serve as senior support escalation
Participate in after-hours on-call
Develop and create documentation for both internal and client-specific environments
Develop and recommend cost-saving technical system and process improvements
Special Projects assigned by the Onboarding Team Lead
Qualification
Required
A degree in a technology field or 5+ years of experience in a similar position
Ability to interface with individuals at all levels within a client's organization in a professional manner and strive to maintain constructive working relationships
Demonstrated success in working with people in establishing goals, objectives, and change management plans
Strong communication and collaboration skills
Experience/training in providing technical support
Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines
Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner
Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks
Ability to easily adapt to and learn new technologies
Maintain important records efficiently and accurately
Maintain confidentiality of information processed or prepared
Perform duties and responsibilities independently
Ability to coordinate, research, and analyze special projects/reports
Establish and maintain effective working relationships with other Cloud at Work employees, supervisory personnel, clients, and partners
Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects
Ability to perform duties with awareness of all requirements of Cloud at Work policies
Must possess positive, professional interpersonal skills
Experience in administering Microsoft Windows Servers (2016/2019/2022/2025)
Experience in building/maintaining/supporting RDS and AVD
Experience in building and supporting Virtualization Technologies (VMware and Azure)
Experience in Firewall administration (Barracuda a plus)
Preferred
Experience with Sage products
Experience with ConnectWise Automate and Manage, LogicMonitor, vCenter/vCloudDirector, Nerdio, Azure, IT Glue/BitWarden
Benefits
Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.
Company
Cloud at Work
Cloud at Work is specialized in providing sage-accredited strategic hosting services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase