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Marriott International · 2 months ago

Hardware Asset Manager (CEC) – Technology Asset Management

7750 Wisconsin Avenue, Bethesda, MD, 20814, US

Full-time

Onsite

Senior Level

$85K/yr - $133K/yr

5+ years exp

Marriott International is a leading hospitality company, and they are seeking a Hardware Asset Manager to oversee the hardware asset lifecycle across their Customer Engagement Centers. The role involves managing asset operations, ensuring compliance, and optimizing hardware usage while leading a team of local technicians.

FashionHospitalityMusic

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as the point of ownership for all IT hardware assets deployed across CEC locations—including laptops, monitors, headsets, peripherals, and specialty hardware

Oversee the full asset lifecycle: planning, procurement coordination, receipt, tagging, issuance, return, storage, redeployment, retirement, and disposal

Maintain strong collaboration with CEC site leaders, Global Procurement, Service Desk, TWP product owners, and third-party partner firms to support daily operations

Manage provisioning and reclamation processes for remote and partner company agents, including shipment logistics and return coordination

Monitor onsite stock levels, place replenishment requests, and ensure availability of hardware consumables and accessories

Ensure accurate and timely updates to the ServiceNow HAM Pro module or designated asset tracking systems

Reconcile CMDB data against physical inventory through monthly audits, spot checks, and exception reporting

Maintain audit readiness by ensuring complete documentation of all asset transactions and movements

Generate weekly/monthly dashboards and reports on inventory levels, asset health, EOL status, pending returns, and staging/disposal volumes

Enforce ITAM policies, standards, and procedures related to hardware across all CEC sites

Lead compliance efforts related to asset tagging, standard labeling, receipt verification, and incident-based escalations

Partner with the ITAD vendor to ensure secure and environmentally compliant disposal of end-of-life assets; validate certificates of destruction and serial number reconciliation

Provide hands-on guidance, training, and performance oversight to local call center technicians responsible for executing onsite asset management tasks

Develop easy-to-follow SOPs and task playbooks aligned with non-ITAM audiences

Act as the escalation point for operational issues, ticket backlogs, shipping delays, or mismatches in records

Coordinate remotely with SAM Managers, TWP stakeholders, and ServiceNow platform teams as needed

Qualification

IT Asset ManagementHardware Lifecycle ManagementServiceNow HAM ProData SanitizationCertified Hardware Asset Management ProfessionalITIL CertificationStakeholder ManagementCommunication SkillsDocumentation Skills

Required

Bachelor's degree in information technology, Business Administration, Operations, or a related field – or equivalent combination of education and professional experience

Minimum of 5 years of experience in IT Asset Management, Hardware Lifecycle Management, or related IT operations roles

Strong working knowledge of ServiceNow HAM Pro or equivalent ITAM platforms

Demonstrated ability to manage asset operations in hybrid environments, including onsite, remote, and third-party contractor models

Proven track record in hardware lifecycle execution, including procurement coordination, tagging, inventory tracking, returns, and disposals

Experience coordinating with ITAD vendors and supporting data sanitization and secure disposal efforts

Excellent communication, documentation, and stakeholder management skills, particularly when working with frontline staff and remote teams

Preferred

Certified Hardware Asset Management Professional (CHAMP) or equivalent industry credential

ITIL Foundation or Intermediate certification, demonstrating knowledge of service lifecycle and operations

Familiarity with audit processes, including asset trail validation, data reconciliation, and supporting evidence collection

Experience supporting multi-location or call center environments, with a mix of company-owned and partner-managed operations

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1998

Bethesda, Maryland, USA

10001+ employees

https://w-hotels.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)