Salesforce · 1 day ago
Capacity Planning Analyst (Multiple Levels)
Bellevue, WA
Full-time
Hybrid
Mid, Senior Level
$167K/yr - $253K/yr
3+ years expSalesforce is the #1 AI CRM, focusing on driving customer success through innovation and technology. As a Capacity Planning Analyst, you will evaluate and forecast infrastructure demand, collaborating with various teams to ensure systems are prepared for high-traffic events.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Analyze and Evaluate: Review and analyze customer machine metrics to proactively identify potential capacity issues
Forecast Demand: Partner with product owners to understand their service architecture, roadmaps, and business forecasts to produce accurate infrastructure demand forecasts for compute, storage, and network resources
Make Recommendations: Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust
Serve as an Expert: Act as a subject matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers
Collaborate and Innovate: Work cross-functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools
Build Relationships: Develop strong, trusting relationships with internal stakeholders to support the continued success of our products
Qualification
Required
3+ years of proven experience in operations, business intelligence, strategy and/or capacity planning. For Senior levels: 8+ years of experience
Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story
Fundamental knowledge of systems infrastructure and how services interact with underlying hardware
Experience building statistical models
Strong interpersonal and executive presentation skills for effective partnership and long-range planning
Experience presenting data in a consistent and repeatable manner to various stakeholders
Excellent communication skills, both written and verbal
Attention to detail with a focus on data quality
A collaborative spirit and excellent interpersonal skills
Proficiency with SQL
A related technical degree required
Preferred
Experience with cloud infrastructure is beneficial
The ability to work autonomously and manage multiple projects simultaneously
A passion for problem-solving and ensuring customer success
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
2026-01-06
2026-01-06
Company data provided by crunchbase