Apply on Employer Site

Alta | AI Revenue Workforce · 3 weeks ago

Customer Success Manager - US, New York / New Jersey [Remote]

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Alta is an AI Revenue Workforce company seeking a Customer Success Manager to manage a portfolio of mid-market and enterprise customers. The role involves leading customer meetings, ensuring high adoption of the platform, and building strong relationships with stakeholders to drive customer satisfaction and retention.

Artificial Intelligence (AI)Data ManagementSoftware

Responsibilities

Manage a portfolio of mid-market and enterprise customers across various lifecycle stages, from onboarding to renewal

Lead customer meetings including onboarding, QBRs, enablement sessions, and ongoing follow-ups

Understand customer goals and define success plans to ensure ongoing value from the platform

Ensure high adoption and effective usage of the platform’s features by different user personas

Collaborate with Sales to support renewals and drive expansion opportunities

Proactively identify risks to customer satisfaction, usage, and retention, and create clear action plans to address them

Monitor customer health signals and track key metrics like engagement, sentiment, and support patterns

Be accountable for solving challenges early before they escalate into churn risks

Stay organized and detail-oriented across a high volume of accounts and multiple priorities

Build deep, long-lasting relationships with key stakeholders, from power users to C-level decision makers

Be a trusted advisor, helping customers integrate Alta into their business workflows and strategy

Understand customer pains and translate them into impactful, actionable solution

Represent Alta’s culture and values in every interaction

Develop deep product expertise across Alta’s AI tools and integrations

Guide customers on best practices for implementation and adoption, including training and enablement

Act as the voice of the customer: collect product feedback and collaborate with internal teams to influence roadmap and user experience

Help scale Customer Success by contributing to FAQs, help center content, and onboarding materials

Champion new features and lead rollouts to customers

Qualification

Customer Success ManagementSaaS ExperienceStakeholder ManagementAPIsIntegrationsProject ManagementTech-SavvyProactiveAdditional Language FluencyFluent EnglishRelationship BuildingDetail-Oriented